AMERICAN SYSTEMS · 19 hours ago
Deskside Administrator I
Arlington, VA
Full-time
Onsite
Entry Level
$40/hr - $47/hr
1+ years expAMERICAN SYSTEMS is a dynamic organization dedicated to innovation and customer success. As a Deskside Administrator I, you will provide on-site technical support to end users in a large enterprise environment, focusing on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests.
GovernmentInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide on-site technical support, addressing hardware and software issues at user workstations
Troubleshoot desktop/laptop hardware, operating systems (Windows, macOS), and applications (Microsoft Office, collaboration tools)
Utilize workstation and domain administration accounts to assist with the installation, configuration, and maintenance of IT equipment (monitors, printers, peripherals)
Perform imaging of devices, including desktops and laptops, ensuring proper configuration and deployment
Document and track incidents and requests in the ticketing system, ensuring accurate and timely updates
Utilize administration accounts to assist users with account setups, password resets, and access management, adhering to security protocols
Collaborate with IT teams and escalate complex issues as needed for timely resolution
Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills
Maintain accurate records of hardware inventory, ensuring proper asset management
Assist with IT setup and orientation for new employees, ensuring they are properly equipped and onboarded
Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics
Perform routine audits and inspections of COMSEC and classified materials assets to maintain security standards
Monitor COMSEC equipment status and escalate issues to senior personnel as needed
Participate in the distribution and destruction of classified materials per Government defined policy
Qualification
Required
All candidates must be a U.S. Citizen
Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility
Will be subject to a federal background investigation
1-2 years of experience in a deskside or technical support role with an interest in growing technical expertise
Must hold a current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
Strong problem-solving skills and the ability to provide hands-on support under pressure
Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems
Good verbal and written communication skills, with a strong focus on delivering excellent customer service
Familiarity with IT service management tools and remote support technologies
Experience working in a team environment, with a willingness to learn and adapt
Preferred
COMSEC experience would be beneficial
Benefits
Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance
Company
AMERICAN SYSTEMS
AMERICAN SYSTEMS is one of the largest employee-owned companies in the US.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Steckel
President & CEO
Peter Whitfield
Chief Financial Officer
Recent News
Washington Technology
2025-12-20
Washington Technology
2025-12-19
Washington Technology
2025-12-09
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