Argo Group · 5 hours ago
Customer Service Representative II
Springfield, MO
Full-time
Onsite
Entry, Mid Level
2+ years expArgo Group is a specialty property and casualty insurance brand that provides collaborative insurance solutions for niche markets. The Customer Service Representative II will mentor less experienced team members and handle various customer service responsibilities, including managing workloads and researching claims.
MobileSoftware
No H1B
Responsibilities
Serves as a mentor for less experienced CSRs in the department
Takes on additional training duties based on their area of expertise, including but not limited to training on the imaging, indexing and prepping of claim documents, as needed
Distributes and monitors the workload to available CSRs
Handles the transferring of claims information to appropriate policies as requested from the claims department and researches no claim mail to find what actions should be taken and the process to handle
Researches claims on unverified policies to resolution
Handles outbound phone calls, dictating letters and following up with the sender as necessary
Qualification
Required
High School diploma or a GED
Minimum of 2 years customer service experience
Applicants must be legally authorized to work in the United States
Benefits
Health
Dental
Vision
401(k) with company match
Paid time off
Professional development opportunities
Company
Argo Group
Argo Group is a U.S.-focused underwriter of specialty insurance products in the property and casualty market.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$17.87MKey Investors
Apax Partners
1999-12-07Series Unknown· $17.87M
Leadership Team
Chris Claiborne
Chief Operating Officer, Argo Group US
Brandon Pinzon
SVP, Chief Security Officer
Recent News
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