Orlando Utilities Commission (OUC - The Reliable One) · 8 hours ago
Associate Computer Specialist
Orlando, FL
Full-time
Onsite
Entry Level
$21.92/hr - $27.40/hr
1+ years expOrlando Utilities Commission (OUC - The Reliable One) is seeking an Associate Computer Specialist to join their Technology division. The role involves providing day-to-day desktop and device support, responding to support tickets, and assisting with hardware and system upgrades across multiple locations.
GovernmentWater
Responsibilities
Assist in providing local and remote desktop support to all end-users at assigned, customer sites
Respond to less complex service requests and efficiently complete assigned tickets assigned through any applicable ticketing systems
Deploy, re-image, and repair assigned computer hardware to meet customer needs
Assist in performing upgrades for all operating systems and server support for assigned, customer sites
Troubleshoot network and wireless connectivity issues for the customer
Assist in researching and providing guidance to customers on virus/malware threats and mitigation efforts
Review networks for security vulnerabilities and report findings to management
Disable accounts for retired end-users that have separated with the customer
Update Active Directory and support users’ customer networks
Assists in positive Client Relationship Management (CRM) by efficiently and effectively solving customer technical issues
Performs other duties as assigned
Qualification
Required
High School Diploma or GED, plus at least 1 year of hands-on desktop or technical support experience
Experience troubleshooting computers, operating systems, printers, and peripheral devices
Experience deploying and imaging hardware and installing applications using ticketing and client management tools (e.g., BMC Client Management, ServiceNow, FootPrints, Jira)
Strong customer service and communication skills, including the ability to manage diverse personalities and present solutions when issues escalate
Ability to work across multiple locations and adapt to changing priorities, including participation in an on-call rotation
Preferred
Bachelor's Degree in Computer Science or a related field
Experience supporting large-scale device refresh projects and conference room / A/V technology
Familiarity with Microsoft Intune or other centralized device management platforms
Collaborative mindset and flexibility to take on additional responsibilities as the role grows
Benefits
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Hybrid work schedule
Company
Orlando Utilities Commission (OUC - The Reliable One)
The Orlando Utilities Commission (OUC - The Reliable One) is a municipally-owned public utility providing electric and water services to the citizens of Orlando, Florida, St.
1001-5000 employees
H1B Sponsorship
Orlando Utilities Commission (OUC - The Reliable One) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
LaTisha J Thompson
Chief Employee Experience Officer
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