Westcor Land Title Insurance Company® · 18 hours ago
Customer Success Expert, Title Insurance - Westcor Land Title Insurance Company
Plymouth Meeting, Pennsylvania, United States
Full-time
Onsite
Mid Level
3+ years expWestcor Land Title Insurance Company is seeking a highly motivated and customer-centric professional to join their team as a Customer Success Expert. In this role, you will provide high-quality customer service and guidance to agent customers as they navigate doing business in new states.
FinanceFinancial ServicesInsurance
Responsibilities
Act as a primary point of contact for clients, providing transactional and workflow guidance, as well as systems access troubleshooting with technology team
Manage mixed media communication requests (customer service phoneline & web portal inquiries), providing timely customer service and resolution
Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs
Provide training and support to clients on our products, services, and technology
Maintaining an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Perform other duties as assigned by supervisor
Qualification
Required
3-5 years customer service experience
3-5 years in multi-state or national real estate processing environment
Excellent communication skills, both verbal and written
Ability to build strong relationships with clients and work collaboratively with internal teams
Strong organizational skills and attention to detail
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong problem-solving skills
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
Preferred
Experience with Resware, a plus!
Benefits
Health, dental, and vision benefits
Employer-paid disability and life insurance
Flexible spending accounts
401K with company match
Paid time off and company-paid holidays
Wellness resources
Company
Westcor Land Title Insurance Company®
Westcor Land Title Insurance Company® is a leading top National title insurance underwriter that has emerged as a source of Local and National market expertise.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-12-03Acquired
Leadership Team
T
Terrence Wright
Interim CEO
Recent News
2025-10-31
2025-10-09
HousingWire.com
2025-09-06
Company data provided by crunchbase