Client Support - Associate jobs in United States
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EPITEC · 5 hours ago

Client Support - Associate

positionBensenville, IL
timeContract
remoteOnsite
seniorityEntry Level
money$30/hr - $30/hr
date1+ years exp

EPITEC is seeking a Client Support Associate to provide technical support at US Foods’ Bensenville office. The role involves troubleshooting hardware and software issues, onboarding new hires, and managing support interactions both onsite and remotely.

Information TechnologyStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Serve as the primary onsite IT contact
Onboard new hires and issue laptops/devices
Install, configure, and update workstation software
Troubleshoot printers, laptops, desktops, and networking issues
Manage 10–60+ support interactions per day
Support remote employees via chat
Complete structured 3–4 week training
Represent IT professionally with a friendly, approachable attitude
Work occasional weekends or overtime as requested

Qualification

Technical supportHardware troubleshootingWindows OS knowledgeCustomer serviceBasic networking conceptsMS Office proficiencyVPN troubleshootingCommunicationTeam-orientedAdaptable

Required

1–3 years of IT support or related experience
1–3 years of customer service experience
Strong Windows OS knowledge
Hardware troubleshooting experience (laptops, desktops, printers)
Understanding of basic networking concepts
Excellent communication and customer-facing skills
Ability to work in a fast-paced, demanding environment
Team-oriented and adaptable

Preferred

VPN troubleshooting experience
Strong MS Office proficiency
Experience supporting printers, desktops, and notebooks
IT degrees or certifications preferred but not required

Benefits

3–4 week training program
All equipment is supplied by USF
Temp-to-Hire Opportunity

Company

EPITEC

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Epitec is a premier technology services and professional staffing company.
dateFounded in 1978
location
Southfield, Michigan, USA
people-size1001-5000 employees
web-link
https://epitec.com

H1B Sponsorship

EPITEC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)

Funding

Current Stage
Late Stage

Leadership Team

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Mark Ruma
Chief Operating Officer (COO)
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Company data provided by crunchbase