Customer Success Manager - SMB jobs in United States
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Gravyty · 21 hours ago

Customer Success Manager - SMB

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Gravyty is redefining engagement in higher education, K-12, and nonprofits through its AI-powered platform. The Customer Success Manager will drive adoption and retention for a portfolio of SMB clients, ensuring customer satisfaction and identifying opportunities for growth.

AlumniEducationNon ProfitSaaSSoftware
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Growth Opportunities

Responsibilities

Own a large portfolio of small to mid-sized business accounts
Engage customers through automated communications, success reviews, strategic check-ins and campaigns
Monitor usage and customer health to trigger timely interventions
Collaborate cross-functionally to resolve issues and deliver customer value
Identify churn risks and expansion opportunities, surface cross-sell opportunities to Sales
Send scaled success communications and best practice updates
Track adoption and engagement metrics to drive product utilization
Deliver periodic live/digital check-ins to keep customers engaged and informed
Execute renewal and expansion opportunities
Document customer interactions, success plans, and engagement history using CS tools

Qualification

B2B SaaS Customer SuccessCS platforms experienceCRM systemsUsage analyticsMultitasking skillsProactive attitudeContinuous improvementCommunication skillsOrganizational skillsCollaborative spirit

Required

2+ years in a B2B SaaS Customer Success, Account Management, or similar client-facing role
Strong communication, organizational, and multitasking skills
Experience with CS platforms (e.g., Gainsight, ChurnZero), CRM systems, and usage analytics
Comfortable using segmentation, data insights, and playbooks to guide decisions
Proactive, collaborative, and driven to improve processes and customer outcomes
Collaborative spirit with a bias toward action, efficiency, and continuous improvement

Benefits

Competitive benefits
Employer-matched retirement plans
Flexible time off

Company

Gravyty

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We help institutions stay connected to students and alumni they serve by improving communication, simplifying support, and strengthening relationships to drive better outcomes at every stage of the journey.
dateFounded in 2009
location
London, England, GBR
people-size51-200 employees
web-link
http://www.gravyty.com

Funding

Current Stage
Growth Stage
Total Funding
$75.8M
Key Investors
K1 Investment ManagementSusquehanna Growth EquitySaaS Capital
2019-07-16Private Equity· $60M
2017-12-07Series B· $12.7M
2017-06-20Debt Financing· $2M

Leadership Team

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Justin Beck
Chief Executive Officer
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Lisa Haubenstock
Chief Customer Officer
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Recent News

Gravyty Appoints Lisa Haubenstock as Chief Customer Officer to Lead Customer Experience Strategy
2025-12-10
Company data provided by crunchbase