TGI Office Automation · 6 hours ago
Customer Care Representative
Brooklyn, NY
Full-time
Onsite
Entry Level
$21/hr - $25/hr
2+ years expTGI Office Automation is a second-generation family-owned business offering scalable office technology solutions. The Customer Care Representative will deliver exceptional customer service by managing calls, placing orders, and ensuring efficient team workflow.
Information ServicesInformation Technology
Responsibilities
Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. Managing large amounts of inbound and outbound calls in a timely manner
Provide brief, professional, and consistent customer communications
Place customer service and supply orders appropriately in IMS / e-Automate system
Ensure data integrity when placing orders, including confirming customer information
Ensure the correct number of supplies are being shipped to customers
Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
Performs other duties as required
Qualification
Required
HS Degree or above
At least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales. Strong phone presence
Proficient with MS Office programs
Ability to multi-task, set priorities and manage time effectively
Customer-service driven approach with pleasant phone demeanor
Strong written and verbal communication skills, along with active listening
Professional presentation; is approachable, enthusiastic and displays a high level of self-motivation
Good time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently
Works well within a team
Must have good attendance, reliability, and punctuality
Preferred
Industry experience is preferred but not required
Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus)
Benefits
Dental insurance
Health insurance
Vision Insurance
PTO
401(k)
Company
TGI Office Automation
TGI have set the industry standard for customer service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Potter
Chief Financial Officer
Ed Carroll
COO
Company data provided by crunchbase