Customer Service Representative (Remote, Philippines) jobs in United States
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Newsela · 3 hours ago

Customer Service Representative (Remote, Philippines)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Newsela is looking to hire a Remote Tier 1 Customer Support Representative to join our Customer Experience Department. In this role, you will handle customer interactions across chat and email, resolve customer cases, and collaborate with internal teams to enhance customer satisfaction.

E-LearningEdTechEducation
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H1B Sponsor Likelynote

Responsibilities

Build meaningful connections by handling customer interactions across chat and email with professionalism and empathy
Leverage Salesforce and other internal tools to log, track and resolve customer cases efficiently
Analyzing issues, identifying solutions, and ensuring customers walk away happy and supported
Navigate and utilize various support platforms and tools to assist customers effectively and efficiently
Work closely with internal teams, providing clear and concise updates to ensure seamless customer experiences

Qualification

Salesforce OneCRMCustomer support experienceGoogle WorkspaceSlack MessagingJIRAEmpathyMultitaskingTech-savvyExperience in EdTechLMSVerbal communicationWritten communicationProblem solvingTime managementCollaboration

Required

You have 3+ years of customer support, helpdesk, or related experience
You have strong verbal and written communication skills
You have the ability to troubleshoot and problem solve effectively
You have empathy and a customer-first mindset
You have strong time management and multitasking skills
You have familiarity with supporting educators and schools; or experience in tech support and education technology
You have experience or can learn quickly to utilize Salesforce OneCRM, Google Workspace, Slack Messaging, JIRA and internal home-grown support tools
Prior experience with remote customer support or working across multiple time zones
Experience working for a US based tech company
Written and verbal English fluency
Experience working US based hours (PHL night shift)
Candidates must have access to and be willing to use their personal computer or laptop for this role. The device can be a Mac (Apple) or PC product

Preferred

Associate or Bachelor's degree in related field is preferred but not required
Experience in EdTech, SaaS, or other fast paced tech environment
Familiarity with Clever, Google Classroom and other LMS integrations

Company

Newsela

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Newsela is an Ed-tech startup that takes content from trusted providers and turns it into learning materials.
dateFounded in 2013
location
New York, New York, USA
people-size201-500 employees
web-link
http://newsela.com

H1B Sponsorship

Newsela has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (4)
2021 (2)

Funding

Current Stage
Late Stage
Total Funding
$172.16M
Key Investors
TCVKleiner PerkinsOwl Ventures
2021-02-25Series D· $100M
2019-03-13Series C· $50M
2017-02-01Series B

Leadership Team

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Pep Carrera
Chief Executive Officer
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Dan Cogan-Drew
Co-Founder and Chief Academic Officer
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Recent News

Government Technology US
Newsela Acquires Schoolytics, Combines Classroom and District-Level Data
2026-01-24
PR Newswire
Newsela Acquires Schoolytics To Help Educators Turn Fragmented Student Data Into Insight and Action
2026-01-20
EdSurge
AI Is Changing Classrooms. Teacher Expertise Still Sets the Direction.
2026-01-13
Company data provided by crunchbase