Newsela · 4 days ago
Customer Support Representative (Remote, Philippines)
United States
Full-time
Remote
Mid Level
3+ years expNewsela is looking to hire a Contract Remote Tier 1 Customer Support Representative to join our Customer Experience Department. In this role, you will handle customer interactions across chat and email, resolve customer cases using Salesforce, and collaborate with internal teams to enhance customer satisfaction.
EdTechEducationE-Learning
Responsibilities
Build meaningful connections by handling customer interactions across chat and email with professionalism and empathy
Leverage Salesforce and other internal tools to log, track and resolve customer cases efficiently
Navigate and utilize various support platforms and tools to assist customers effectively and efficiently
Work closely with internal teams, providing clear and concise updates to ensure seamless customer experiences
Qualification
Required
You have 3+ years of customer support, helpdesk, or related experience
EdTech (Education Technology) experience required for this role
You have strong verbal and written communication skills
You have the ability to troubleshoot and problem solve effectively
You have empathy and a customer-first mindset
You have strong time management and multitasking skills
You have familiarity with supporting educators and schools; or experience in tech support and education technology
Techstack: You have experience or can learn quickly to utilize Salesforce OneCRM, Google Workspace, Slack Messaging, JIRA and internal home-grown support tools
Prior experience with remote customer support or working across multiple time zones
Experience working for a US based tech company
Written and verbal English fluency
Experience working US based hours (PHL night shift)
Candidates must have access to and be willing to use their personal computer or laptop for this role. The device can be a Mac (Apple) or PC product
Preferred
Associate or Bachelor's degree in related field is preferred but not required
Experience in EdTech, SaaS, or other fast paced tech environment
Familiarity with Clever, Google Classroom and other LMS integrations
Benefits
This role will not be eligible to participate in company-sponsored benefits
Company
Newsela
Newsela is an Ed-tech startup that takes content from trusted providers and turns it into learning materials.
201-500 employees
H1B Sponsorship
Newsela has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (4)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$172.16MKey Investors
Franklin Templeton,TCVTCVKleiner Perkins
2021-02-25Series D· $100M
2019-03-13Series C· $50M
2017-02-01Series B
Leadership Team
Pep Carrera
Chief Executive Officer
Dan Cogan-Drew
Co-Founder and Chief Academic Officer
Recent News
Government Technology US
2026-01-24
Company data provided by crunchbase