WSRE · 19 hours ago
Coordinator, Technology Support
Pensacola, FL
Full-time
Onsite
Entry, Mid Level
$48K/yr - $53K/yr
2+ years expWSRE is a part of Pensacola State College, which aims to inspire and innovate students while transforming lives. The Coordinator, Technology Support, oversees personnel and operations within the Technology Support Department, ensuring effective technical services and support for classroom technology systems and events.
BroadcastingMedia and EntertainmentTV Production
Responsibilities
Oversees assigned personnel and daily operations within the College’s Technology Support Department
Provides leadership and guidance to Technology Support Center staff and field support teams
Ensures the delivery of effective and responsive technical services
Coordinates support for classroom technology systems, audio-visual equipment, and College events to ensure reliable performance and timely assistance
Maintains accurate inventories of technology assets
Oversees equipment lifecycle management
Coordinates the proper disposal or recycling of surplus equipment
Provides or coordinates technical training for staff
Ensures that partner and maintenance activities meet contractual and performance requirements
Provides advanced technical support, including account administration, network troubleshooting, and escalation support for complex issues
Collaborates closely with other Coordinators and reports to the Senior Coordinator, Technology Support
Qualification
Required
Graduation from an accredited institution with an associate degree in computer science, information technology, or a closely related field
Two years of full-time experience in technical support, computer installation, or a related area, including supervisory or lead experience
Successful results of a criminal background check are required
It is an employment eligibility requirement for an applicant to meet the requirements of 435.04(2), Florida Statutes, related to background investigations
Preferred
Current industry-recognized certifications related to computer hardware, networking, information security, or audio-visual technology
Experience supporting Microsoft 365, Azure Active Directory, and Windows environments within an enterprise setting
Familiarity with macOS systems and mobile device management
Experience with Microsoft management and security tools, classroom and instructional technologies, and audio-visual systems used in teaching or event environments
Knowledge of IT service management principles and practices
Understanding of cybersecurity, data protection, and best practices for end-user support
Demonstrated success in providing responsive, customer-focused technology support in an academic or comparable organizational environment
Benefits
Health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida’s Group Insurance Program
Participation in the wellness program
Tuition waivers
Educational opportunities
Paid sick leave
Company
WSRE
WSRE is a broadcast media production and distribution company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase