MetLife · 10 hours ago
LTD Sr Operations Quality Analyst - Claims
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $80K/yr
3+ years expMetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. As a Senior Operations Quality Claims Analyst for Long‑Term Disability (LTD), you will ensure high‑quality claim experiences by conducting evaluations, identifying improvement opportunities, and driving operational excellence.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Conduct quality evaluations of LTD claims to ensure we meet or exceed customer expectations
Identify trends, root causes, and quality gaps through data analysis, providing timely and actionable feedback to associates and leadership
Collaborate with training, procedures, product, and service delivery teams to address discrepancies and recommend improvements
Coach and mentor LTD associates to strengthen claim‑handling performance
Support broader LTD quality initiatives and perform additional responsibilities as needed
Qualification
Required
3+ years of experience managing LTD claims across diverse customer groups
Strong verbal and written communication skills
Proficiency in Excel, including pivot tables and formulas
Excellent report writing and presentation abilities
Demonstrated critical thinking, attention to detail, analytical, and problem-solving skills
Preferred
Prior training or people-management experience
Bachelor's degree in a related field or equivalent experience
Experience with STD, State Plans, PFML, or other Absence Management Solutions (AMS)
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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