Arizona State University · 17 hours ago
Network Operations Center Analyst Associate
Tempe, AZ
Full-time
Onsite
Entry Level
$49K/yr - $49K/yr
1+ years expArizona State University is the largest state university and has been recognized as the most innovative university. The Network Operations Center Analyst Associate is responsible for providing 24/7 situational awareness of critical systems, coordinating incident responses, and ensuring effective communication across teams.
EducationNon ProfitUniversities
No H1B
Responsibilities
Provides routine IT services to end users in order to support the mission of the institution through technology
Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes
The Analyst Associate serves as a front line member of the Operations Center, providing 24/7 situational awareness of ASU’s critical systems and coordinating incident response and performance monitoring
This role participates in an on-call rotation and may act as Incident Commander during major events
Responsibilities include monitoring systems, applications, network infrastructure, and cloud services for outages or degradation, and assisting in troubleshooting and resolution efforts
Analysts also support batch job monitoring, maintain clear communication with stakeholders, and collaborate with teams such as Network Engineering and Field Services to escalate and resolve incidents
The position oversees service desk functions, including incident management, service requests, and change coordination, while delivering timely updates and high-quality customer support
Analysts generate both automated and ad-hoc service reports and are expected to contribute to documentation, including SOPs and incident records
Strong communication and technical writing skills are essential to translate complex technical issues for non-technical audiences
Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms – collaborating across our teams as well as participating in ET/ASU events and programs
Qualification
Required
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Preferred
At least 1 year of experience in an IT support or desktop/endpoint support role
Familiarity with ITIL practices and change management processes
Experience working in a NOC, SOC, or other 24x7 operational support environment
Knowledge of ServiceNow or similar enterprise ITSM platforms
Exposure to monitoring and alerting systems such as LogicMonitor, DataDog, or Nagios
Basic understanding of network protocols and infrastructure (e.g., TCP/IP, DNS, DHCP, SNMP, VLANs, VPN); experience with Cisco or Juniper platforms is a plus
Experience supporting environmental and power monitoring systems in enterprise environments
Ability to follow escalation protocols and service-level agreements (SLAs) in a structured operations setting
Strong written and verbal communication skills, including participation in incident communications and post-incident reporting
Demonstrated commitment to fostering a values-led, inclusive, and psychologically safe team culture; supports sustainability and institutional initiatives
Demonstrated ability to model empathy, compassion, and emotional intelligence
Experience in a values-driven organization with a strong commitment to inclusion and belonging
Ability to cultivate a psychologically safe environment where all team members can thrive
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment
Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs
Benefits
Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Company
Arizona State University
Arizona State University is a public research university offers undergraduate, graduate, and professional programs across various fields.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$75.57MKey Investors
US Department of EnergyU.S. Department of Energy Office of ElectricityAmeriCorps Public Allies
2025-01-21Grant· $11.2M
2024-08-28Grant· $1M
2024-07-09Grant· $0.27M
Leadership Team
Philip Regier
University Dean for Educational Initiatives and CEO of EdPlus at ASU
Ara Austin
Clinical Assistant Professor
Recent News
2026-01-22
GlobeNewswire
2026-01-20
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