Plymouth Rock Assurance · 21 hours ago
Customer Service Representative - Personal Lines
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $50K/yrPlymouth Rock Assurance is a leading insurance company that manages over $2 billion in personal and commercial auto and homeowner’s insurance. They are seeking a Customer Service Representative to manage inbound calls, process policy change requests, and provide professional service to customers and agents.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Research customer and agent inquiries and elevate issues to Supervisor as needed
Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries
Manage time efficiently and handle multiple tasks in a fast-paced work environment
Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts
Deliver first call resolution and make it easy for the customer
Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment
Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge
Qualification
Required
Above average interpersonal, listening, communication and organizational skills
Good analytical and decision-making skills
High energy and motivation to follow up and take ownership
Bachelor's or associate Degree
Benefits
4 weeks accrued paid time off + 9 paid national holidays per year
Tuition Reimbursement
Low cost and excellent coverage health insurance options (medical, dental, vision)
Onsite Fitness center opening Winter 2023 at our Boston Headquarters
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Company sponsored social events
Various Paid Family leave options including Paid Parental Leave
Company
Plymouth Rock Assurance
If you’ve found your way to our LinkedIn page, you’re likely here for one of two reasons: You’re reviewing insurance companies or you’re browsing new career opportunities.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Martin
President and CEO of Home Assurance
Max Malaret
Vice President of Claims - Independent Agency Auto Group
Recent News
Plymouth Rock
2025-10-14
2025-08-13
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