ABB · 15 hours ago
Technical Service Specialist
Virginia, United States
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $104K/yr
1+ years expABB is a global market leader focused on helping industries become leaner and cleaner. The Technical Service Specialist role involves delivering effective service portfolio management, providing technical support, and maintaining customer relationships to ensure customer needs are met and business opportunities are utilized.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
No H1B
Responsibilities
Provides technical support and solves problems in area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc
Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service
Manages customer relationships and maintains regular contact with key customers
Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner
Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure
Works to reduce cost and improves the quality of delivery of service and projects
Participates in 24 X 7 On-Call Rotation for after-hours Technical Support
Travel to site up to 20% to assist in site escalations and training opportunities
Participate /Assist in training courses. This will be in both student and trainer situations
Qualification
Required
Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc.)
Candidates must already have a work authorization that would permit them to work for ABB in the US
Preferred
NETA Certification is preferred
NICET Certification is a plus
CompTIA Certification is desirable
Electrical License would be an advantage
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service.
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase