Gulph Creek Hotels · 1 week ago
Front Desk Supervisor
Beach Haven, NJ, US
Full-time
Onsite
Mid LevelGulph Creek Hotels is seeking a highly motivated and experienced Front Desk Supervisor to join their team at the Double Tree in Fairfield, NJ. The role focuses on ensuring guest satisfaction and managing Front Desk Operations while demonstrating exemplary performance for staff to follow.
HospitalityHotel
Responsibilities
Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis
Lead by example by responding to guest requests and concerns in a way that ensures customer satisfaction and repeat business
Complete thorough research to resolve customer complaints in the most effective and efficient manner possible
Use previous experience, good judgment, and the Gulph Creek Pillars to guide your decision making. Be prepared to revise your approach as new information is discovered
Meets or exceeds guest satisfaction measures
Exceptional Service skills and standards
Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations
Schedule according to the needs of the operation, ensuring proper coverage primary PM Shift
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Serve as Manager-on-Duty
Comply with all standards and regulations to encourage safe and efficient hotel operations
Attend regular stand-up and staff meetings
Establish and maintain professional demeanor and standards of performance of all Front Office staff
Maintain regular attendance in compliance with company policy and be available to work on a regular basis
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Remain calm and alert in emergency situations, ensuring guest and team safety
Assist with covering shifts to ensure proper coverage, if needed
Must be able to work weekends and holidays
Flexible work schedule & primary schedule 3p-11p & 4p-12a shift
Qualification
Required
Highly motivated and experienced Front Desk Supervisor
Leadership and supervisor experience
Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis
Lead by example by responding to guest requests and concerns in a way that ensures customer satisfaction and repeat business
Complete thorough research to resolve customer complaints in the most effective and efficient manner possible
Use previous experience, good judgment, and the Gulph Creek Pillars to guide decision making
Exceptional Service skills and standards
Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations
Schedule according to the needs of the operation, ensuring proper coverage primary PM Shift
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Serve as Manager-on-Duty
Comply with all standards and regulations to encourage safe and efficient hotel operations
Attend regular stand-up and staff meetings
Establish and maintain professional demeanor and standards of performance of all Front Office staff
Maintain regular attendance in compliance with company policy and be available to work on a regular basis
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Remain calm and alert in emergency situations, ensuring guest and team safety
Assist with covering shifts to ensure proper coverage, if needed
Must be able to work weekends and holidays
Flexible work schedule & primary schedule 3p-11p & 4p-12a shift
Company
Gulph Creek Hotels
Gulph Creek Hotels is a leading mid-atlantic hotel development and management company.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aditya (Addy) Maini
Chief Operating Officer
Recent News
The Morning Call
2025-12-28
Philadelphia Business Journal
2025-03-26
Company data provided by crunchbase