ClearGov · 18 hours ago
Renewals Manager (Hybrid)
Maynard, MA
Full-time
Hybrid
Mid, Senior Level
5+ years expClearGov is a rapidly growing SaaS company focused on helping local governments improve their planning and budgeting processes. The Renewals Manager will be responsible for managing the end-to-end renewal process for public sector customers, ensuring high revenue retention through proactive engagement and collaboration with various teams.
Data VisualizationGovTechSaaSSoftware
Responsibilities
Manage the full renewal lifecycle for a defined book of business, including forecasting, pricing, negotiations, and timely contract execution
Drive on-time renewals while minimizing churn and contraction risk
Build trusted relationships with customer decision-makers, including finance directors, administrators, and procurement stakeholders
Navigate public sector approval processes, budget calendars, and governing body requirements
Partner with Customer Success and Account Executives to identify expansion, upsell, and multi-year renewal opportunities
Support net revenue retention goals through thoughtful renewal structuring and value-based conversations
Maintain accurate renewal forecasts and pipeline visibility in CRM
Track and report on renewal KPIs, including gross retention, net retention, churn reasons, and renewal cycle time
Proactively identify renewal risk and partner cross-functionally to address adoption, value realization, or pricing concerns
Ensure early engagement well ahead of renewal dates, particularly for customers with complex approval processes
Collaborate closely with Customer Success, Sales, Finance, and Legal to align renewal strategy with Gravity's growth objectives
Continuously improve renewal processes, templates, and playbooks to support scale
Qualification
Required
5+ years of experience in renewals, account management, customer success, or sales within a SaaS organization
Experience working with public sector customers (municipalities, school districts, or government agencies) strongly preferred
Proven track record of meeting or exceeding renewal and retention targets in a recurring revenue environment
Strong negotiation skills with the ability to balance customer needs and business outcomes
Highly analytical, with comfort working in CRM systems (Salesforce preferred) and forecasting tools
Excellent communication skills and the ability to influence cross-functional stakeholders
Detail-oriented, organized, and capable of managing a high-volume renewal book with varying timelines
Comfortable operating in a scaling SaaS environment with evolving processes
Preferred
Experience working with public sector customers (municipalities, school districts, or government agencies) strongly preferred
Benefits
Competitive Salary
Quality Medical, Dental, and Vision Insurance Plans
Life Insurance
RRSP Plan
Personal Time Off Policy
Company-Paid Holidays Observed
Annual Holiday “Dimming of the Lights” (aka: reduced work hours)
Parental Leave
Employee Referral Bonus
Company
ClearGov
ClearGov provides local governments cloud-based Budget Cycle Management software for efficient budgeting and transparent civic engagement.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$29.19MKey Investors
Kepha Partners
2026-01-20Acquired
2024-03-17Series Unknown· $4M
2022-01-10Series Unknown· $20M
Leadership Team
Chris Bullock
CEO & Founder
Recent News
2026-01-23
Government Technology US
2026-01-21
Company data provided by crunchbase