Cloud Software Group · 9 hours ago
Technical Account Manager
United States
Full-time
Remote
Mid Level
3+ years expUS Cloud is a company that focuses on maximizing customer satisfaction through effective technical solutions. The Technical Account Manager will oversee customers' technical needs within the Microsoft tech stack, ensuring high levels of client satisfaction and driving customer-centric improvements.
Information TechnologySoftwareWeb Development
Responsibilities
Maximize Client Satisfaction (CSAT)
Ensure high levels of client satisfaction by resolving technical issues quickly and effectively
Act as a customer advocate, aligning services with client needs to drive business value
Regularly gather and analyze feedback to improve service delivery and address any gaps in customer satisfaction
Client Relationship and Account Oversight
Maintain strong relationships with assigned clients, acting as their main point of contact for all technical needs
Develop a strategic roadmap for managing Microsoft technologies for clients, aligning with their business objectives
Oversee all aspects of account management, including proactive identification of risks and addressing them to minimize downtime
Address and Advocate for Client Needs with Technical Teams
Collaborate closely with technical support and engineering teams to ensure client needs are met
Advocate on behalf of clients to ensure that their priorities are reflected in the solutions provided
Communicate client concerns and needs to internal teams, ensuring alignment and responsiveness
Lead Monthly and Quarterly Business Reviews (MBRs/QBRs)
Lead monthly and quarterly business reviews with clients to review performance, discuss future needs, and strengthen relationships
Provide detailed reporting on account performance, including key metrics and areas for improvement
Identify opportunities to enhance the value delivered to clients, driving continuous engagement
Participation in Cross-Departmental Renewal Process
Collaborate with sales, technical, and client success teams to ensure smooth renewal processes for existing clients
Contribute insights during renewals, focusing on improving value propositions based on client feedback
Participate in discussions that aim to optimize contract renewals, extensions, or expansions based on evolving client needs
Qualification
Required
3+ years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and emerging Microsoft trends
3+ years of experience in two or more of the following: enterprise resource planning facilitating digital transformation discussions and strategy, database systems, messaging, management, and operations, and/or security
Experience within Windows Server, Win10, Active Directory, Systems Center, Azure, Office 365, SharePoint Server, SQL Server, Exchange Server, and Dynamics ERP
Refined oral and written communication skills with ability to effectively negotiate, convey ideas, and build strong relationships
A Bachelor's degree or equivalent work experience
Preferred
Project management and organizational skills
Experience working with Salesforce or equivalent CRM solutions
Use of Video Conferencing Platforms – (Microsoft Skype / Cisco WebEx / Citrix GoToMeeting)
ITIL/ITSM service delivery ticket solution skills
Microsoft certifications desirable
Company
Cloud Software Group
Cloud Software Group to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed.
10001+ employees
H1B Sponsorship
Cloud Software Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (79)
2024 (126)
2023 (105)
Funding
Current Stage
Late StageLeadership Team
Tom Krause
Chief Executive Officer
Tom Berquist
Chief Financial Officer
Recent News
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