SSA Group · 14 hours ago
Admissions Partner Success Manager
Denver Metropolitan Area
Contract
Onsite
Mid, Senior Level
$75K/yr - $95K/yr
3+ years expSSA Group is a company that partners with cultural attractions to enhance their operations and increase revenue opportunities. The Partner Success Manager will serve as the primary liaison for admission services partners, ensuring they receive exceptional support and guidance while developing strong relationships and driving project success.
HospitalityRetailTicketing
Responsibilities
Serve as the primary point of contact for assigned partners, building strong, trustbased relationships grounded in clear communication and a deep understanding of their goals
Lead strategy discussions across admissions, membership, pricing, and event planning, identifying opportunities to enhance revenue, guest experience, and overall performance
Manage partner initiatives end-to-end by coordinating with cross functional teams (Product, Marketing, Finance, Implementations, etc.) and translating partner needs into clear, complete requirements
Understand partner contract commitments and help guide partners and internal teams in staying aligned on expectations, deliverables, and what falls within contract scope
Monitor progress through Jira, dashboards, and internal tools; identify risks early, drive needed decisions, and communicate updates to partners and internal stakeholders
Review data, reporting trends, and discrepancies, collaborating with internal teams to investigate and resolve issues with clarity and accuracy
Support key milestones—including go lives, presales, major campaigns, and pricing transitions—ensuring expectations, timelines, and processes are clearly communicated
Work closely with Coordinators to maintain organized documentation, aligned task tracking, and effective information flow across all initiatives
Represent the company with confidence, professionalism, and a service oriented mindset, advocating for partner needs while also protecting internal standards, best practices, and long-term strategic priorities to ensure outcomes that work for both the partner and our organization
Qualification
Required
Bachelor's degree in business, hospitality, operations, or a related field (or equivalent experience)
3–5+ years of experience in partner management, customer success, or a client facing role that blends cross functional coordination with elements of guest experience or hospitality
Strong relationship building skills with the ability to communicate clearly and confidently at all levels, including frontline teams and partner leadership
Demonstrated ability to manage multiple priorities, timelines, and projects in a fast paced environment
Strong analytical thinking and the ability to interpret data, identify trends, and guide discussions with partners
Proficiency with MS Office Suite and comfort working with dashboards, reports, and project management tools
Preferred
Experience in the attractions, hospitality, entertainment, or nonprofit industry strongly preferred
Experience with Atlassian products (Jira, Confluence) preferred
Benefits
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (eligible after one year of employment).
Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.
Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline.
Up to 5 days Paid Bereavement Leave.
$75 monthly cell phone stipend.
Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting.
Company
SSA Group
SSA Group engages in ticketing, dining, and retail sales in between events and cultural destinations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Kight
Chief Operating Officer
Carrie Newton
Director of Partner Communication
Recent News
2025-09-09
Company data provided by crunchbase