Rush Enterprises, Inc · 2 hours ago
Customer Service Representative RTIS
San Antonio, TX
Full-time
Onsite
Entry Level
$40K/yr - $55K/yr
1+ years expRush Enterprises, Inc is a leading solutions provider in the commercial vehicle industry. The Customer Service Representative - Insurance Services is responsible for assisting Sales Representatives and customers with new and renewal accounts, handling day-to-day needs, and ensuring quality service within established guidelines.
RailroadTransportation
Responsibilities
Responsible for handling day to day needs, including preparing quotes for policy changes, processing policy changes, keeping detailed records of customer transactions, certificate requests, claim filing and answering questions regarding policies and explaining coverage
Quote, maintain and renew house accounts
Respond to inquiries verbally and through email or written correspondence
Ensure that the services provided are within established company guidelines in regard to quality of service and productivity
Assist sales representatives with submissions and binding of coverage to include proposals, marketing, and documentation/data entry AMS/EPIC
Communicate with customers relative to completion of underwriting requirements and financing of premiums. Explain policy provisions and policy holder responsibilities and duties. Determine risks and make recommendations regarding risk management. Communicate with customers and insurance company regarding ongoing service, policy changes, claims and customer satisfaction
Follow up on outstanding items from carrier or client
Collection of down payments required to bind additional coverage or changes to existing policy/coverage. Process customer receipts; prepare invoices and record payments as required for accurate accounting. Responsible for collection of past due balances
Maintain monthly reporting on policies/spreadsheets
Assist Insurance Service Representative with all duties of assigned Sales Representative
Maintain accurate records as required by the agency and the insurance companies in a manner that makes such records accessible to anyone in the agency upon need and in accordance with standard business practice and any local, state and federal applicable statutes
Be a source for providing customer education as needed
Qualification
Required
High School Diploma or General Education Degree
A minimum of 1.5 to 2 years of related work experience in a similar position. May substitute the equivalent combination of education and training
Position requires Texas General Lines P & C license. Must be able to obtain license within 60 days of employment
General Lines P & C license and/or other specific license required by the State Board of Insurance. Licenses must be kept current and compliant per State requirements
Benefits
Outstanding healthcare benefits
Robust 401(k) plan with company matching
Employee stock purchase program
Performance-based incentives
Opportunities for professional growth through ongoing training and development
Company
Rush Enterprises, Inc
Rush Enterprises, Inc. is the premier solutions provider to the commercial vehicle industry.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-07-09IPO
Leadership Team
Michael McRoberts
Chief Operating Officer
Jason Wilder
Sr. Vice President
Recent News
Rush Enterprises, Inc.
2025-12-04
2025-12-04
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