Arizona Department of Health Services · 17 hours ago
Health Program Manager 1
Phoenix, AZ
Full-time
Onsite
Mid Level
$51K/yr - $51K/yr
3+ years expThe Arizona Department of Health Services is dedicated to promoting and protecting the health of Arizona’s residents. They are seeking a Health Program Manager 1 to support the Bureau of Vital Records by developing educational materials, conducting training sessions, and providing customer service related to vital records operations.
FitnessHealth CareWellness
No H1B
Responsibilities
Develops educational training materials identifying training needs of end users, scheduling and conducting training and site visits throughout Arizona
Develops quality assurance reports and analyzes data reports; identifies data errors and develops and implements plans to improve data quality
Provides training and software system testing, becomes a software system user expert for the BVR to test software systems ensuring that system development, enhancements, or changes meet the needs of the office and statewide partners. Participates in testing, system configurations, system release notes for system releases during business and non-business hours
Interprets, develops and implements relevant vital record operational rules and regulations to work activities. Resolves the most unusual or most complex complaints with high degree of discretion
Oversees and composes correspondence dealing with vital records that needs considerable discretion and performs related work as required
Other duties as assigned as related to the position (typically 5% - 10%)
Qualification
Required
Data assessment and evaluation
Automated system solutions and effective training methodologies
Rules, regulations, policies, procedures, data systems and all other applicable Arizona statutes
Customer services including but not limited to general office procedures and practice, general rules, regulations, and policies and procedures of the Bureau of Vital Records
Public health principles including an understanding of strategies that encourage and promote compliance when working with stakeholders
Program planning, evaluation, and monitoring
Performance Management (PM) and Continuous Quality Improvement (CQI) and Lean methodologies
Interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies
Database and systems development
Establishing priorities
Time and project management
Tracking issues resolution to resolve data quality issues
Critical thinking and problem solving techniques and resolutions
Excellent oral and written communication skills
Provide guidance and expertise in the development and implementation of the program
Review and evaluate program activities analytically and to develop effective plans and methods for program improvement
Developing performance and productivity standards
Be decisive and take a lead role during emergency situations when collaborating is not possible or practical
Determine audiences for training sessions
Schedule training sessions throughout the state, run data quality reports and conduct follow-up with data submitters
Alter time tables to coordinate with other sections
Apply actions to resolve customer complaints and administrative problems
Interpret and apply laws, rules and procedures
Manage multiple projects and time demands
Be a good listener and interpret issues raised by customers, and seek solutions to resolve issues
Learn, train and operate computer systems and software as well as equipment
Perform assigned tasks in a timely, responsive and accurate manner
Communicate information both orally and in writing
Communicate based on an individual's level of understanding
Exercise sound judgment in making decisions with regards to compliance and enforcement
Must be able to establish and maintain good working relationships
Critically review policy and procedure documents, statutes, and administrative rules
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
Preferred
Bachelor's degree in public health sciences, education or related field and 3 years of related experience
Master's degree in public health related field may substitute for 1 year of experience
Benefits
Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program
Company
Arizona Department of Health Services
The Arizona Department of Health Services is dedicated to Health and Wellness for All Arizonans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CDA Foundation
2024-03-18Grant
Leadership Team
Jason LaForest
Deputy Chief Financial Officer
Ryan Rodney, CPA
Chief Financial Officer
Recent News
2025-11-03
2025-09-20
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