Accenture · 9 hours ago
Customer Support Real Time Analyst
San Antonio, 10931 Laureate Drive, OPS
Full-time
Onsite
Entry Level
$24.36/hr - $24.36/hr
1+ years expAccenture is a leading global professional services company that helps organizations drive business transformation. The Customer Support Real Time Analyst will be responsible for monitoring live operational metrics, ensuring service level agreements are met, analyzing data trends, and collaborating with teams to enhance operational efficiency.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Real Time Monitoring: Monitor live operational metrics like call volumes, agent status, and service levels
Service Level Agreement Adherence, ensure that service level agreements are being met and take action to address any deviations
Data Analysis, analyze real time data to identify trends, predict staffing needs, and suggest improvements to workforce management practices
Performance Management, monitor employee adherence to schedules, call handling, and address any deviations
Reporting and Analysis, generate reports on various workforce management metrics, including attendance, adherence, and productivity
Collaboration, work closely with operations teams, supervisors, and other stakeholders to ensure operational efficiency
Problem Solving, identify and address issues that impact service levels, working with relevant teams to find solutions
Communicate effectively with team members and stakeholders, keeping them informed about real-time performance and potential issues
Qualification
Required
Minimum 1 years' experience in a customer support environment
Minimum 1 years' experience with workforce management
Must be flexible to work any shift including weekends and holidays
Preferred
Problem-solving skills
Analytical skills
Attention to detail
Communication skills
Benefits
Medical
Dental
Vision
Long-term disability coverage
A 401(k) plan
Paid time off
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Christie Smith
Senior Managing Director, Global CEO Transformation: Strategy & Consulting Lead
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
Recent News
Ledger Insights - blockchain for enterprise
2026-01-24
Business Insider
2026-01-23
Company data provided by crunchbase