Bipartisan Policy Center · 15 hours ago
Network Administrator/Helpdesk Manager
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expBipartisan Policy Center (BPC) is a leading nonprofit organization that drives principled solutions through rigorous analysis and respectful dialogue. The Network Administrator/Helpdesk Manager role is responsible for maintaining the IT environment, providing on-site support for staff, and ensuring operational and secure IT/AV systems while collaborating with an outsourced Managed Service Provider.
Non Profit
No H1B
Responsibilities
Co-manage (and direct the MSP) daily help desk operations, prioritizing requests, overseeing escalations, maintaining SLA’s, assigning resources as needed
Provide Tier 1/2/3 support for staff
Administer MSO365, including user accounts, groups, email, and OneDrive
Configure and manage Windows devices/Dell laptops
Utilize Endpoint utilities, Intune, MS Office Admin Centers, etc
Maintain IT inventory of equipment
Maintain Microsoft software license inventory
Assist the IT Director with the execution of IT operations projects
Assist the IT Director with DNS, DHCP, TCP/IP, and VPN protocols
Oversee the Wi-Fi network to ensure reliable connectivity throughout the building
Implement and monitor security policies for user accounts and devices
Support and troubleshoot MS Teams, Zoom, and Conference room AV technologies
Maintain IT documentation and standard operating procedures (SOPs)
Support meetings and conferences, collaborating with the Events teams to ensure meetings, webinars, and conferences are executed at a high level
Collaborate with leadership on IT projects, including system rollouts, device refreshes, and systems integrations
Support the IT Director in managing corporate systems and defining the IT strategy
Qualification
Required
5 or more years of experience in a network administration role
Comprehensive knowledge of networking concepts and computing infrastructures
Experience with leading cybersecurity and monitoring tools
Excellent oral and written communication skills
Ability to apply technical solutions to business requirements
Ability to work independently, and within a small team environment
Strong customer service and technical support skills for all user levels
Bachelor's degree (or equivalent) in computer science or related field
Experience with Microsoft Azure, Intune, MSO365 platforms, etc
Experience with Cisco switches, Meraki Wi-Fi networks, and Access Points
Hands-on experience with WinTel (Dell) laptops, MAC OS, and MacBooks
Experience managing iOS mobile devices and associated Applications
Support HP printers and Xerox Multifunction Copiers
Benefits
Comprehensive health insurance benefits with a choice of open access HMO, POS, or PPO plans
403(b) matching contributions of up to 7% of salary in addition to a non-elective contribution of 2% of salary (both after 90 days of employment)
15 vacation days
2 personal days
15 sick days
12 holidays per year
Education benefits up to $5,250 per year after one year of employment
$2,000 for professional development expenses after six months of employment
Metro benefits of up to $130 per month
Company provided life insurance
Dental and vision insurance coverage with a Flexible Spending Plan
Company
Bipartisan Policy Center
Bipartisan Policy Center is a think tank that revolves around picking ideas from both US parties that are beneficial to Americans.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Veney Darnell
Interim Chief Executive Officer
Pat Beautz
Chief Technology Officer
Recent News
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