Bookkeeping Support Specialist jobs in United States
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Layer Financial · 9 hours ago

Bookkeeping Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date2+ years exp

Layer is building a new kind of accounting software and bookkeeping service for small businesses. As a Bookkeeping Support Specialist, you will assist small businesses in setting up their bookkeeping services and serve as their ongoing point of contact, providing exceptional customer support and troubleshooting issues.

Embedded Software Products

Responsibilities

Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.)
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs
Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support

Qualification

Bookkeeping knowledgeCustomer support experienceSmall business bookkeepingFinancial conceptsTask managementLive communication skillsActive listening skillsWritten communication skillsAttention to detailOwnership mindsetGrowth mindset

Required

2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
Familiarity with small business bookkeeping fundamentals and basic financial concepts
Strong live communication and active listening skills
Excellent written communication skills
Strong attention to detail and ability to manage multiple tasks simultaneously
An ownership and growth mindset

Company

Layer Financial

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Layer provides embedded accounting software for vertical SaaS and fintechs that serve small businesses.
dateFounded in 2023
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://www.layerfi.com/

Funding

Current Stage
Early Stage
Total Funding
$9.3M
Key Investors
Emergence CapitalBetter Tomorrow Ventures
2025-07-09Seed· $6.6M
2024-05-15Pre Seed· $2.7M

Leadership Team

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Daniel O'Neel
Co-Founder & CTO
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Recent News

alleywatch.com
The Weekly Notable Startup Funding Report: 7/12/25
2025-07-14
Announcing our $6.6M seed round led by Emergence Capital
2025-07-09
Our Investment in Layer: Simplifying Small Business Accounting
2025-07-09
Company data provided by crunchbase