Benderson Development · 9 hours ago
Assistant Help Desk Manager
Sarasota, FL
Full-time
Onsite
Senior Level
5+ years expBenderson Development is one of America’s largest privately held real estate companies, and they are seeking an Assistant Help Desk Manager to support day-to-day operations and enhance the experience for all associates. This hands-on role involves ticket management, onboarding support, and assisting with escalations and process improvements while ensuring high levels of customer satisfaction.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Assist with monitoring and managing the Help Desk queue, supporting timely and accurate issue resolution. Keeping track of metrics to ensure progress
Support the Help Desk Manager in maintaining appropriate coverage to meet the technology support needs of all Benderson associates, including executive level management
Assist with onboarding and offboarding processes, including device setup, quality checks, and timely deployment
Working with 3rd party vendors for purchasing, support and deployment needs. Providing input regarding software and hardware purchases. Providing recommendations for adoption of best-in-class tools
Troubleshooting and resolving more complex and time-consuming hardware and application incidents
Working with the Manager to escalate tickets that require additional support from the development or infrastructure teams
Supporting associates using remote support tools or desktop visits. Ensuring that all applications operate properly on all computers. Identifying trends in non-functioning applications
Deploying software updates to devices as approved; verifying the licensing requirements and confirming prerequisites are in place. Verifying that software installation is successful, and that the software is functional
Maintaining advanced knowledge of software delivery tools and assisting with creating desktop standards
Ensuring high levels of customer satisfaction by setting service standards, resolving escalated issues, and promoting a customer-centric approach
Qualification
Required
Associates degree or appropriate combination of education and related experience preferred
5+ years Help Desk experience or Call Center Support for all Windows-based systems
Strong competency in front-line PC support, including the ability to handle inbound phone requests through troubleshooting and resolution
Expert knowledge of desktop software, Windows 10, Microsoft Office Suite, experience with ticketing software, Anti-Virus, Adobe Acrobat, and Printing
Ability to support Office 365, Azure Active Directory Services, Exchange, SharePoint, OneDrive, Teams
In-depth knowledge of iOS and Android configuration
Understanding of TCP/IP, DNS, and LAN/WAN
Ability to interact with all levels of management and staff in person or desk side
Strong communication skills (written, oral, and presentation)
Strong customer service orientation
Must be able to work both independently and as part of a team
Strong attention to detail to ensure issues are resolved in a timely manner
Ability to work on multiple assignments simultaneously and adapt to changing priorities
Preferred
Familiarity with Microsoft Intune, and Autopilot is preferred
HDI Support Center Team Lead (HDI-SCTL) and Information Technology Infrastructure library (ITIL) certification preferred or willingness to obtain within first year of employment
Microsoft Exam MD-100: Windows 10 and Microsoft Exam MD-101 certification or willingness to obtain
Company
Benderson Development
Benderson Development is a real estate company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shaun Smith
Chief Information Officer
Recent News
Central New York Business Journal
2025-10-25
Rochester Business Journal
2025-06-06
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