Trego-Dugan Aviation Inc · 3 hours ago
Airline Part Time Customer Service and Ramp Agent, MSN
Madison, WI
Part-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrTrego-Dugan Aviation Inc is seeking a Part Time Customer Service and Ramp Agent at the Dane County Regional Airport. This role is responsible for providing exceptional customer service and handling ramp operations, including loading and unloading baggage and assisting customers with special needs.
Air TransportationAnimationFleet ManagementTransportation
No H1B
Responsibilities
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities
Move luggage and co-mail of various weight and dimensions to and from aircraft and airport luggage receiving area
Load and unload baggage, luggage, and co-mail
Operate ground equipment, including tugs and belt loaders
Marshal aircraft to and from gates
Provide proper handling of baggage requiring special care
Service aircraft lavatories
Perform aircraft interior cleaning
Responsible for aircraft security searches and commissary security searches
Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained
Follow safety regulations which include the proper use of ground equipment and wearing proper safety items
Able to communicate using a two-way radio
Qualification
Required
Must be able to work a flexible schedule including nights, weekends, and holidays
Hours will vary based upon flight schedules
Number of weekly hours may increase or decrease due to seasonal flight changes
Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Must be able to complete required training
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English; bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Must be well groomed and physically fit
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Able to attend required training
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must have sufficient vision and ability to safely perform the essential functions of the position
Must be at least 18 years old
Able to communicate using a two-way radio
Must be able to work in a high pressure environment
Benefits
Paid Time Off
Company
Trego-Dugan Aviation Inc
Family. Matters. Trego-Dugan has been in the aviation service business for the past 50 years.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Google Patent
2025-05-07
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