Fowler Jeep of Boulder · 9 hours ago
Service Advisor - Fowler Jeep
Fowler Jeep - Boulder, CO 80301
Full-time
Onsite
New Grad, Entry Level
$5,000/mo - $10,000/moFowler Jeep of Boulder is seeking an Automotive Service Advisor who excels in customer service. The role involves greeting customers, scheduling appointments, and serving as a liaison between customers and service technicians.
Retail
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers; and perform an active delivery
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Qualification
Required
Valid Driver's License and MVR acceptable to our Insurance Carrier
Benefits
Medical, vision, dental, life, & disability insurances
401K employer matching plan
Paid Time Off
Volunteer Paid Time Off
Paid Holidays
Parental Leave
Employee assistance program
Job specific education to include student sponsorships
Internships
Manufacturer and dealership training with Graduate & Tool Incentive programs
Company
Fowler Jeep of Boulder
TBD
Founded in 1974
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase