School of Rock · 17 hours ago
Studio Coordinator (Customer Service & Enrollment)
Township of Lawrence, NJ
Full-time
Onsite
Entry Level
$20/hr - $25/hr
2+ years expSchool of Rock is a vibrant community dedicated to enriching lives through performance-based music education. The Studio Coordinator is responsible for managing daily operations and delivering exceptional customer service to students, parents, and prospective families.
Music
Responsibilities
Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
Handle complex scheduling and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis
Create a positive, inclusive environment by delivering top-quality customer service by greeting students and parents, answering questions, and resolving concerns
Ensure a safe experience for students by overseeing adherence to the School of Rock Code of Conduct and safety policies
Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
Own the lead experience from first inquiry through enrollment, ensuring timely follow-up, clear communication, and a high-quality conversion experience for every family
Assist in the marketing of School of Rock by promoting events and supporting an active social media presence, including contributing to content creation
Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required
Qualification
Required
Two or more years working in a front desk, reception, sales, and or customer service role
Excellent customer service and relationship-building skills with a welcoming, outgoing demeanor
Experience and interest in working with children
Strong ability to juggle multiple priorities, set deadlines, and problem-solve independently
Adaptable and flexible in a fast-paced environment
Excellent verbal and written communication skills
Strong team player who collaborates well with others
Brings positive energy and professionalism to the workplace every day
Maintains a polished demeanor with a high level of integrity
Preferred
Knowledge of music and or the music industry
Benefits
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Vision insurance
Company
School of Rock
With more than two decades of successful experience teaching music, School of Rock is the global leader in music education for kids and adults.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Reilly
CEO
Courtney Gibbons
Chief Operating Officer
Recent News
2024-04-13
2024-04-08
Company data provided by crunchbase