Microsoft · 14 hours ago
Critical Environment Technician - Regional Operations Center
United States, Arizona, Goodyear
Full-time
Onsite
Entry, Mid Level
$26.92/hr - $47.60/hr
1+ years expMicrosoft is a global leader in technology, and they are seeking a Critical Environment Technician for their Regional Operations Center. The role involves ensuring the integrity and performance of datacenters, managing critical incidents, and collaborating with local teams to restore services efficiently.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
You will monitor and analyze Critical Environment (CE) equipment using CE applications in Facility Planner
You are responsible for acknowledging and triaging alarms generated by CE applications. You will notify the site teams by creating investigation requests and work orders as needed
You will acknowledge, and triage incidents generated by human interaction or telemetry notifications. You will provide status updates and facilitate resource allocation to support account managers
You will be the primary contact to understand and address issues, working to improve the experience for account-aligned customers. You will provide ongoing status updates to customers and internal stakeholders
You will engage with engineering and operations teams to identify the right resources for resolving customer issues. You will take ownership of escalated issues and manage incidents related to account-aligned customers
You will review ROC procedures according to the required schedule or frequency
You will participate in EOP/incident drills on a quarterly basis
Qualification
Required
High School Diploma, GED, or equivalent
1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 3+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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