The Management Trust · 16 hours ago
FRONT DESK LEAD (Part-Time)
Aurora, CO 80016, USA
Full-time, Part-time
Onsite
Mid Level
$25/hr - $27/hrThe Management Trust is a community association management company that emphasizes integrity and proactive service. The Front Desk Lead is responsible for maintaining high customer service standards and ensuring security for homeowners and the association by monitoring access and managing visitor protocols.
Real Estate
Responsibilities
Maintain a professional demeanor with all who come in contact with the community
Be familiar with residents and their unit numbers in order to greet homeowners by name
Partner with the onsite Community Association Manager to coordinate front desk coverage in emergency situations and when resident concerns/needs are escalated
Control building access to ensure unwanted and/or unauthorized individuals do not enter the property
Manage unit access, including key inventory/distribution
Oversee incoming parcels and packages; record in package log and monitor distribution to residents
Ensure our Confidentiality & Non-Disclosure Agreement policy is followed at all times; this includes maintaining confidentiality in all conversations with residents
Maintain the safety of residents, guests, and community property by ensuring non-association approved individuals are not allowed access to off-limits areas, including, but not limited to: roof, fire control room, equipment rooms, maintenance/supply closets, restricted garage storage areas, and behind the front desk
Perform hourly security rounds to visually inspect all entry points, ensure all lights in entry points are functioning, and note any suspicious activity; this includes potential or actual safety hazards, as well as regularly monitoring the community’s security camera system
Report unsafe conditions and/or injuries on the property (whether an employee, resident, guest, vendor, etc.) and complete an incident report; contact emergency services as needed
Record all activity in the front desk logbook and include accurate/complete accounts per community standards and procedures
Maintain the vendor log book, which may include contractors, housekeepers, and/or other service/delivery personnel; ensure vendors adhere to association guidelines regarding work hours
Understand and enforce community policies regarding all aspects of compliance, including move in/move out and visitor requirements
This role will be provided with a uniform, which must be worn at all times and well maintained
Qualification
Required
High School Diploma (or equivalent)
Experience in reception and customer service preferred
Conflict resolution skills
Ability to meet deadlines and address time-sensitive issues
Superior multi-tasking skills
Excellent written and verbal communication
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all internal and external customers at all times
Benefits
This role will be provided with a uniform, which must be worn at all times and well maintained
Company
The Management Trust
The Management Trust is a real estate company that provides community management services.
Founded in 2005
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Storage
Chief Executive Officer, Desert Princess HOA & Country Club
William Sasser
Chairman & CEO
Company data provided by crunchbase