Deseret Mutual Benefit Administrators (DMBA) · 12 hours ago
Provider Relations Team Lead
Salt Lake City,UT,US
Full-time
Onsite
Mid, Senior Level
5+ years expDeseret Mutual Benefit Administrators (DMBA) is a non-profit organization that administers benefits for companies affiliated with The Church of Jesus Christ of Latter-day Saints. The Provider Relations Team Leader oversees a team of Provider Relations Representatives, ensuring effective management of relationships with providers and optimizing provider network operations.
Financial ServicesInsuranceNon Profit
Responsibilities
Provides training, coaching, mentorship, and performance feedback to Provider Relations Representatives, fostering professional growth and ensuring consistent service delivery
Monitors team workload and performance metrics, reallocating resources as needed to meet operational expectations
Leads by example in professionalism, collaboration, and problem-solving
Serves as an escalation point for complex provider concerns, ensuring timely, accurate, and solutions‑focused resolution
Supports initiatives that enhance provider onboarding, education, and ongoing engagement
Monitors provider feedback and identifies trends that inform network improvement opportunities
Utilizes data dashboards and internal systems to track key performance indicators (KPIs) related to credentialing, provider satisfaction, and issue resolution
Prepares reports and recommendations for leadership to support operational planning and continuous improvement
Oversees and manages the provider phone‑line split, ensuring incoming provider calls related to contracting and credentialing are routed appropriately and handled promptly. Monitors call volume, response quality, and service levels to support a positive and efficient provider experience
Qualification
Required
2+ years of leadership experience, demonstrating the ability to guide teams, manage performance, and support staff development
3+ years of experience in Provider Relations or a closely related healthcare field, with working knowledge of provider networks, contracting, or operational workflows
Understanding of personnel and performance data, with the ability to use metrics to support coaching, monitor productivity, and inform operational decisions
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), with the ability to produce clear documentation, analyze data, and support reporting needs
Preferred
Familiarity with provider applications, credentialing processes, and data management systems, including the ability to navigate and interpret provider records with accuracy
Proficiency or familiarity with Tableau and other data visualization tools, with the ability to interpret trends and translate insights into operational action
Strong analytical thinking with attention to detail when reviewing provider data, credentialing materials, and network performance metrics
Demonstrated experience managing, escalating, and resolving complex provider issues, including those requiring coordination across multiple internal departments
Ability to apply critical thinking and sound judgment when navigating provider concerns, reimbursement questions, or credentialing challenges
Proven ability to coach, mentor, and develop team members, fostering a culture of accountability, collaboration, and continuous improvement
Demonstrated initiative as a self-starter who can independently prioritize tasks and support team productivity
Excellent written and verbal communication skills, including the ability to communicate with clarity, empathy, and professionalism
Strong ability and willingness to work collaboratively with peers, cross-functional teams, and external provider partners
Consistently maintains a positive attitude, even in challenging situations, modeling professionalism for the team
Ability to effectively manage multiple priorities in a dynamic, fast-paced environment without sacrificing quality or accuracy
Detail-oriented approach to documentation, credentialing requirements, and provider interactions to ensure compliance and consistency
Benefits
Competitive pay
Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
Tuition reimbursement
Career development through company sponsored programs and over 5000 on-demand online training courses.
Hybrid work schedules available depending on position
Employee Assistance Program
Company
Deseret Mutual Benefit Administrators (DMBA)
DMBA is a non-profit organization that administers welfare and financial benefits for employees of our participating employers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Dester
President and CEO
Michael Rasband
Chief Financial Officer
Company data provided by crunchbase