New England Cancer Specialists · 1 day ago
Patient Financial Advocate Manager - Hybrid Onsite/Remote Position
Westbrook, ME
Full-time
Hybrid
Senior Level
5+ years expNew England Cancer Specialists, the largest private oncology practice in New England, is seeking a Patient Financial Advocate Manager. This role involves leading the Patient Financial Advocate Team to assist patients with financial responsibilities and navigating various financial assistance resources.
Health CareHospitalHospitalityMedical
Responsibilities
Manages the Patient Advocate team in coordinating with patients on financial responsibility and assisting the team with navigating grants, copay assistance, free drug, and other financial assistance resources
Trains staff and provides backup in absences and in complex situations
Evaluate performance and provide counseling, cross-training, and coaching to team members
Maintains knowledge of the various insurance carrier medical policies, keeps up to date on changes imposed by insurance carriers, and communicates pertinent information to leadership, clinic, pharmacy, and billing staff
Oversees communication among department members, referring physicians, and patients to ensure it is timely, professional, and consistent
Collaborate with billing office on outstanding patient balances including assisting with the claim appeal process, collection efforts, and/or setting up payment plans
Monitors results to evaluate compliance with quality and productivity indicators and identifies opportunities for improving results
Maintains relationships with pharmaceutical representatives to stay up to date on drug indication changes and patient assistance program changes
Serves as primary contact with financial aid resource software provider including communicating problems with software platforms and providing feedback to staff on enhancements or changes in platform design
Approve timecards
Qualification
Required
5+ years patient advocate experience
2+ years of Leadership and/or Supervisory experience
Bachelor's Degree in related field
Strong understanding of insurance fundamentals
In-depth knowledge of proven strategies to assist patients with financial needs
Solid problem solving and time management skills
Great interpersonal skills
Excellent communication skills (written and verbal)
Strong attention to detail
Highly organized
Ability to work on-site as needed up to 5 days per week is required
Benefits
Medical, prescription, dental, and vision insurances
Company-paid Life Insurance
Short Term, and Long-Term disability insurances
Long Term Care insurance
Company-sponsored retirement program
Generous Paid Time Off
10 Company-paid holidays
Wellness Program
Other voluntary benefits
Company
New England Cancer Specialists
NECS is providing patients and their doctors access to medical care across the spectrum of cancers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chiara Battelli
President
Devon Evans
Executive Committee, Hematologist, Medical Oncologist
Recent News
2025-09-09
2025-02-20
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