DSS, Inc. · 9 hours ago
Analyst
DSS JH North Palm Beach - North Palm Beach, FL 33408
Full-time
Hybrid
Entry Level
$45K/yr - $59K/yr
1+ years expDSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. The Analyst role is an entry-level position designed to build skills in ITIL practices and Continual Improvement methodologies as they relate to product development and service delivery. In this role, the Analyst will triage and manage multi-channel, Level 1 customer requests through a ticketing/helpdesk system, providing timely support for software and tools.
Enterprise SoftwareInformation ServicesInformation TechnologySoftwareTraining
Responsibilities
Shadows other TIS agents when providing customers with known solutions and updates to customer inquiries within expected timeframes
Shadows other TIS agents when communicating with external and internal clients via instant message, phone, and/or email
Participates in training to gain company, department, and product knowledge
Successfully complete the assigned training curriculum within the probationary period
Successfully complete the applicable Knowledge and Troubleshooting assessments within the probationary period
Handle large volumes of emails (approximately 25+ emails daily)
Handle large volumes of phone calls (approximately 15+ daily)
Follows guidelines in the Standard Operating Procedures manual, the Service Level Agreement, and the Operating Level Agreement
Performs other duties as needed
Qualification
Required
Skilled in client troubleshooting activities with a 100% focus on customer service
Possess analytical skills
Work effectively (maintaining accuracy and sensitivity) under tight timelines and schedules
Determine the importance or impact of issues and situations and take appropriate actions
Possess excellent listening skills and a commitment to communicating in a clear, concise, and timely manner at all times
Organize time effectively while identifying barriers to progress and setting priorities
Possess proven aptitude for understanding troubleshooting and the ability to learn new software as needed
Be effective and willing to adapt to a rapidly growing organization
Proficient in Microsoft Office Products (Word, Excel, Outlook)
Work from an organizational perspective as well as independently and as a contributing team member
High School or GED
Information Technology Infrastructure Library (ITIL) within 45 days of employment
1 years
Preferred
Associate's degree preferred; equivalent combinations of work experience and/or education will be considered
Applicable industry certifications such as CompTIA, ITIL, Microsoft Server & Client paths, Pharmacy Tech, Medical Tech, etc
Benefits
Supportive, collaborative, and mission-driven team environment
Opportunities for skills development, certifications, and career growth
Meaningful work that directly impacts healthcare delivery and patient outcomes
Company
DSS, Inc.
Document Storage Systems, Inc.
501-1000 employees
H1B Sponsorship
DSS, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Mission Daybreak
2022-09-19Grant· $0.25M
Leadership Team
Rodney Neal
VP Sales Marketing & CRO
Kelly Kavooras
Chief Marketing Officer
Recent News
EIN Presswire
2025-09-12
2025-09-10
2025-06-12
Company data provided by crunchbase