Diversus Health · 6 hours ago
Chief Experience Officer
Colorado Springs, CO
Full-time
Hybrid
Director/Executive
$158K/yr - $218K/yr
10+ years expDiversus Health Inc is focused on transforming mental and behavioral healthcare to improve lives. The Chief Experience Officer (CXO) will lead the organization’s experience strategy, ensuring alignment between internal and external promises while driving mission impact and organizational health.
CommunitiesHealth CareMental HealthWellness
Responsibilities
Define, implement, and steward an organization-wide experience framework integrating client, employee, partner, and community experience
Serve as executive owner of organizational culture and experience strategy, ensuring alignment between values, behaviors, leadership practices, and systems
Champion trauma-informed, equity-centered, and human-centered design principles across services, operations, and communications
Establish enterprise experience KPIs and key behavioral indicators that connect culture and experience to quality, outcomes, and sustainability
Provide strategic oversight and direction to the Vice President of Human Resources, ensuring HR strategy and execution align with the organization’s experience, culture, and impact priorities
Partner with the VP of HR to align talent strategy, workforce planning, leadership development, performance management, and employee relations with enterprise goals
Ensure people systems support workforce resilience, engagement, wellbeing, and equity—particularly within high-acuity behavioral health environments
Maintain executive accountability for organizational health, while delegating operational HR leadership to the VP of HR
Ensure workforce wellness and resilience are embedded within people systems, with wellness initiatives operationally managed within Human Resources and strategically aligned to the enterprise experience strategy
Architect and steward a mission-aligned brand strategy that builds trust, reduces stigma, and reflects lived experience
Ensure integrated messaging across internal communications, marketing, advocacy, and service delivery
Serve as chief narrative strategist, aligning organizational culture, brand promise, and community impact through authentic storytelling
Position the organization as a thought leader in behavioral health and human-centered care
Lead strategic marketing and growth initiatives aligned with access goals, service expansion, and workforce capacity
Oversee digital and omnichannel experience strategies that improve engagement, conversion, and client onboarding
Partner with operations and finance to align growth strategies with utilization, staffing, and sustainability targets
Advance 'revenue through experience' by strengthening referrals, partnerships, and community trust
Oversee all internal and external communications to ensure clarity, alignment, and consistency of voice
Serve as executive lead for media relations, public affairs, and reputation management, including crisis communications
Build relationships with media, funders, elected officials, and community leaders to shape public perception and influence policy
Act as an external ambassador and spokesperson for the organization when appropriate
Lead community engagement and partnership strategy to ensure services and experiences are informed by community needs
Oversee integration efforts with external partners, referral networks, and community organizations
Represent the organization in community forums, coalitions, and industry settings to advance mission and impact
Establish an integrated experience intelligence system that combines client, employee, partner, and community insights
Translate insights into strategic priorities, innovation, and continuous improvement
Collaborate with clinical, operational, digital, and people leaders to ensure systems reinforce the desired experience
Lead the development and governance of an organization-wide Experience Master Plan aligned with mission, strategic objectives, and the needs of patients, staff, and community
Design and advance an innovative, creative, and differentiated experience strategy that positions the organization as a leading-edge mental and behavioral health provider, setting it apart from other healthcare organizations through distinctive staff and client experiences
Translate clinical priorities, Joint Commission standards, and state behavioral health regulations into clearly defined experience initiatives with measurable deliverables, timelines, and outcomes
Ensure consistent execution of the Master Plan across all care settings, integrating trauma-informed, recovery-oriented, culturally responsive, and human-centered design practices
Partner with clinical, quality, compliance, and operational leaders to embed experience standards into care delivery models, workforce practices, and operational workflows in support of accreditation, licensure, and value-based care requirements
Oversee experience-related programs and initiatives, including budget planning and nonprofit resource stewardship, ensuring strategic investment in high-impact innovations aligned with the Master Plan
Evaluate short- and long-term return on investment by linking experience innovation to value-based performance, client and workforce retention, improved access, and reduced avoidable utilization
Use performance data, stakeholder insight, and emerging best practices to continuously evolve the Master Plan, sustain differentiation, and ensure accountability to funders, regulators, and the Board
Serve as a strategic thought partner to the CEO on experience, culture, and enterprise alignment
Serve as an enterprise steward of organizational coherence, ensuring experience, culture, and strategy reinforce one another across the system
Collaborate with the executive leadership team on organizational strategy, transformation, and change management
Lead and develop executive and senior leaders across experience, brand, communications, and engagement functions
Lead board-level reporting and discussion related to experience, culture, workforce health, brand trust, and organizational alignment
Champion equity, access, and community wellbeing across all areas of responsibility
Perform other executive-level duties as assigned
Perform other duties as assigned in support of Diversus Health’s mission and operational excellence
Qualification
Required
Bachelor's degree in Communications, Marketing, Business, Organizational Leadership, Public Health, or related field
Minimum of 10 years of progressive executive leadership experience in experience strategy, brand, communications, culture, or related enterprise functions
Experience leading cross-functional teams in complex, regulated, or mission-driven organizations
Proven ability to align culture, brand, experience, and operations at the enterprise level
Strong executive presence, storytelling, and influence skills
Deep understanding of human-centered, trauma-informed, and equity-based experience design
Experience overseeing senior leaders and enabling high-performing executive teams
Strategic, analytical, and systems-oriented thinker
Ability to navigate complexity and lead through influence
Strong problem-solving and troubleshooting skills
Ability to perform work with a high degree of accuracy in a fast-paced environment
Excellent communication and interpersonal skills for interacting with diverse staff and contractors
Commitment to safety, quality, and teamwork
Valid driver's license with an acceptable MVR under organizational insurance policy
Embodies Diversus Health's Core Values: Teamwork, Solution-Minded, Impactful, Integrity
Preferred
Master's degree in Communications, Marketing, Business, Organizational Leadership, Public Health, or related field
Healthcare, behavioral health, nonprofit, or public-sector experience strongly preferred
Benefits
Exceptional Health Benefits (medical, dental, vision) for you and your family.
401(k) with Company Match – 4% fully vested to help you plan for your future.
Generous Vacation & Sick Time to support work-life balance.
Paid Long-Term Disability Coverage for peace of mind.
Paid Holidays , including 3 Floating Holidays to recharge on your terms.
Employee Assistance Program with free therapy access to support your mental health.
Professional Development Funds to invest in courses, conferences, and certifications.
Robust Training Program to build skills and knowledge for career advancement.
Second Language Monthly Bonus (subject to assessment) to reward bilingual skills and expand client connections.
Company
Diversus Health
Diversus Health is a community-based mental healthcare centre that offers counselling, addiction services, crisis and psychiatric services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Roberts
President and CEO
Katie Blickenderfer, LCSW
Chief Clinical Officer
Company data provided by crunchbase