Munson Healthcare · 14 hours ago
PRN Call Center Triage RN
United States
Full-time
Remote
Mid LevelMunson Healthcare is northern Michigan’s largest healthcare system, serving over half a million residents across 29 counties. The Registered Nurse (RN) in the Munson Healthcare Nurse Triage Call Center provides front-line support to community callers or patients seeking healthcare-related information, triaging their needs and directing them to appropriate care levels.
Hospital & Health Care
No H1B
Responsibilities
The Registered Nurse (RN) in the Munson Healthcare Nurse Triage Call Center provides front-line support to community callers or patients seeking healthcare-related information
The RN applies physiological, psychosocial and spiritual knowledge in the management of a variety of callers and recognizes a direct relationship between cost effective and efficient provision of care and services to influence positive outcomes across the healthcare continuum
The RN triages the caller's condition/needs, giving appropriate protocol-driven guidance and directs callers to the most appropriate level of care and provides comfort to the worried well
The RN communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner
Qualification
Required
Graduate of a recognized accredited school of nursing and currently licensed as a Registered Nurse (RN) and in good standing with the State of Michigan is required
Excellent analytical, communication, facilitation, and computer software skills are required
Preferred
BSN Preferred and Certification in the specialty area of practice is encouraged
Care management experience
Patient Triage experience
Ambulatory/Clinic-based Patient Care experience
Experience as participant in continuous quality improvement
Benefits
Tuition reimbursement
In-person and online development
Access to our career hub to help you advance
Full benefits
Paid holidays
Generous PTO
Employee discounts
Free individual retirement counseling
Free wellness platform for you and your family
Personalized support for personal or family challenges
Company
Munson Healthcare
Excellence. Positivity. Teamness. Creativity. Exceptional Experiences.
Founded in 1915
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Shari L. Wilson
President & CEO Munson Home Health
Ellen Smith
Chief Operating Officer, Physician Network
Recent News
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