Nexgen Air Conditioning Heating and Plumbing · 5 days ago
Outbound Customer Service Representative
Anaheim, CA
Full-time
Onsite
Entry Level
1+ years expNexgen Plumbing, Heating, AC and Electrical is currently seeking a full-time Outbound Customer Service Representative to join their team. The role involves answering calls from customers, scheduling service appointments, and providing information about products and services.
ConstructionHeating Ventilation and Air Conditioning (HVAC)Home Services
No H1B
Responsibilities
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualification
Required
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English
Must be able to sit for long periods of time
Must be able to work evenings and weekends when needed
Preferred
High School Diploma or GED preferred
Sales experience or upselling membership experience preferred
Experience with Service Titan is a plus
Benefits
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family
401K Retirement Plan
Life Insurance, Short-Term and Long-Term Disability
Special Program Options FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Company
Nexgen Air Conditioning Heating and Plumbing
Established in 2015, Nexgen Air Conditioning Heating and Plumbing is a full-service heating, plumbing, ventilation and air conditioning (HVAC) company serving Orange County, Los Angeles County, Riverside County, and Coachella Valley.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-05-05Acquired
Leadership Team
Vivek Bhardwaj
Co-Founder
Recent News
2026-01-17
Company data provided by crunchbase