Vantage Specialty Chemicals · 14 hours ago
Customer Service Lead
Pittsburgh, PA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $70K/yr
2+ years expVantage Specialty Chemicals is a company that provides natural solutions to technical performance and marketing needs. The Customer Service Lead will ensure best-in-class customer support and manage key customer accounts while working closely with a team of Customer Service Representatives.
Chemicals
Responsibilities
Prepare and monitor management indicators for respective Account Align Team (AAT) and customer base
Align Customer Service Strategy with AAT Strategy. Proactively communicate with customers and maintain strong communication channels internally and externally
Partner with Customer Care Representatives (CSRs) to guarantee Achievement of SLA‘s
Proactively engage with customers to secure advance purchase orders, ensuring timely product availability and providing updates on any changes in inventory or delivery timelines
Monitor and identify customer behavior patterns (e.g. delayed orders, inactivity), and communicate actionable insights to reduce order abandonment and improve customer retention
Identify gaps in customer care processes and partner with customer experience team to resolve. Propose action plans based on customer satisfaction survey results and partner with leadership and the team in plan execution. Establish self as the customer care subject matter expert for the assigned AAT, being a resource to the business and customer. Team members
Lead, organize and assist with development of the Customer Care Representatives
Proactively partner with AAT leadership to ensure best in class customer satisfaction
Ensure communication of AAT strategy is conveyed to CSRs
Manage order entry, order tracking and order allocation, for assigned accounts, ensuring no delays, partial orders or errors
Qualification
Required
2–3 years of experience in Inside Sales, Sales, or Customer Service/Customer Care
Bachelor's degree in Engineering, Business, or a related field required
Excellent verbal and written communication skills
Strong critical thinking skills, understanding when escalation is necessary
Strong problem-solving and analytical reasoning skills
Ability to work under pressure and successfully handle multiple priorities
Leader in promoting an engaging work environment
Utilizes data (KPIs) to drive business results
Experience with international team
Preferred
A degree in Chemical Engineering is strongly preferred
Previous leadership experience preferred
Benefits
Medical, HSA, dental, vision
Life and AD&D insurance
Accident, hospital indemnity and critical illness insurance
Short- and long-term disability
EAP, identity theft protection
Paid time off, Parental Leave
401(k) with company match
Company
Vantage Specialty Chemicals
Vantage delivers natural solutions that enhance our customers' technical performance and marketing success.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Itter
Executive & Site Manager and EA to CEO
Mark Valentino
Chief Financial Officer
Recent News
2025-09-19
2025-09-15
Vantage Specialty Chemicals
2025-08-21
Company data provided by crunchbase