HTC Global Services · 13 hours ago
Salesforce CX Cloud Technical Architect
Madison, WI
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expHTC Global Services is seeking a Salesforce CX Cloud Technical Architect to lead impactful Salesforce implementations. The role involves analyzing complex business requirements, designing scalable Salesforce solutions, and providing architectural guidance while ensuring best practices are followed.
Information TechnologyInsuranceSoftware
Responsibilities
Analyze complex business requirements and design scalable, high-quality Salesforce solutions
Lead solution design, provide architectural guidance, and ensure best practices are followed
Develop, customize, and deploy Salesforce applications and components using modern Salesforce technologies
Implement and maintain integrations between Salesforce and external systems using APIs and middleware platforms
Review code, mentor development teams, and drive technical excellence
Conduct thorough testing to ensure reliability, performance, and quality of Salesforce solutions
Manage deployments across environments and support release management activities
Create and maintain clear technical documentation for solutions, configurations, and development standards
Collaborate closely with business analysts, product owners, and stakeholders to deliver effective solutions
Provide ongoing support, maintenance, and enhancements for Salesforce applications
Qualification
Required
8 plus years of experience in Salesforce development and Architecture roles
Strong hands-on experience with Salesforce Financial Cloud and CX Cloud
Recent and extensive experience developing Lightning Web Components LWC
Proven experience designing and implementing integrations using middleware such as MuleSoft, Boomi, or Apigee
Strong expertise in Salesforce development using Apex, Visualforce, LWC, and core platform features
Experience with Salesforce customization including objects, fields, page layouts, record types, workflows, and automation
Bachelor's degree or equivalent in Computer Science or a related field
Preferred
Experience integrating Salesforce with communication platforms such as Genesys, Five9, Twilio, or similar tools
Hands-on experience with CI CD pipelines and deployment tools such as Copado
Strong understanding of API based integrations and enterprise integration patterns
Excellent communication skills with the ability to collaborate effectively with business and technical stakeholders
Strong leadership, mentoring, and code review capabilities
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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