ASM · 12 hours ago
Engineer II, Field Service
Boise, ID
Full-time
Onsite
Mid Level
4+ years expASM is a leading company in semiconductor technology with a collaborative culture focused on innovation. The Field Service Engineer II will support advanced semiconductor equipment at customer sites, troubleshoot complex issues, and guide less-experienced engineers to ensure optimal performance and customer satisfaction.
ElectronicsManufacturingSemiconductor
No H1B
Responsibilities
Install, maintain, and repair ASM semiconductor equipment with limited supervision
Lead troubleshooting of complex tool and process issues using structured diagnostic methods
Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions
Analyze tool performance data to anticipate issues and propose targeted improvements
Provide training and on‑the‑job guidance to newcomers on routine service tasks
Identify operational risks and recommend minor process or procedure enhancements
Document service activities and contribute updates to procedures and best practices
Provide detailed field feedback to engineering and design teams and support beta testing
Manage day‑to‑day customer engagements with a proactive, customer‑first approach
Support escalations and collaborate with cross‑functional experts to drive resolution
Qualification
Required
Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master's degree with 0 years of experience
Experience in field service or semiconductor capital equipment
Ability to interpret electronic and electromechanical schematics
Experience with structured troubleshooting methodologies
Knowledge of cleanroom and semiconductor safety protocols
Strong communication skills, both written and verbal
Ability to work independently and within a team
Willingness to travel domestically and internationally
Proficiency with MS Office
Preferred
Hands‑on semiconductor field service experience
Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
Experience leading structured root‑cause analysis
Experience providing field data to engineering or design teams
Background supporting beta‑stage or early‑option tools
Familiarity with structured problem‑solving techniques
Strong customer‑service mindset and organizational skills
Company
ASM
ASM is a supplier of semiconductor equipment, materials and process solutions addressing the wafer processing.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1981-05-22IPO
Leadership Team
Charles Dean del Prado
President & CEO
Recent News
2026-01-19
2025-12-08
Company data provided by crunchbase