Bank of Tennessee · 11 hours ago
Branch Manager I
Erwin, TN
Full-time
Onsite
Mid, Senior Level
5+ years expBank of Tennessee is seeking a Branch Manager I to oversee day-to-day operations of the branch while ensuring excellent customer service. The role involves developing staff, managing branch operations, and fostering customer relationships to meet branch goals.
BankingFinanceFinancial Services
Responsibilities
Manage all day-to-day operations of assigned branch, including the following tasks:
Management of all staff assigned to branch
Management of branch operations (including transactional, new accounts, consumer lending and business banking support)
Customer service standards
Adherence to all branch operations policies and procedures including opening/closing procedures, cash items, night/day drop and CTR
Effectively manage staffing, assuring the branch is properly staffed at all times, employees take required lunches, and receive minimal overtime
Open and/or close branch each day, unless otherwise scheduled
Timely communicate and implement any changes in branch operations with all employees of the branch
Overall management an assigned portfolio
Oversee the training of new or existing Universal Tellers assigned to the branch, assuring the completion of any training plans or modules
Evaluate and measure performance of each Universal Teller annually and/or more frequently as defined by management
Regularly update Retail Regional Manager on any employee issues, customer issues, and/or operational changes
Successful completion of all training programs required for the Branch Manager I position including Universal Teller, Consumer Lending, Business Banking support, customer service standards, procedures, and systems training
Possess superior knowledge of bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needs
Effectively and efficiently assist all customers with any banking need, including transactions, account opening, consumer loans, business banking
Identify opportunities to refer customers to other areas of the bank, including Commercial, Mortgage, and Investment divisions as appropriate
Continuously identify/execute any cross-selling opportunities for the customer
Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the bank
Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
Enhance customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needs
Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
Establish a professional presence in the community as a representative of the bank
Ability to work in multiple branch locations, as required
Provide coaching, mentoring, and feedback, to team members on a real-time and continual basis and via two-way communication
Select appropriate team members whose differing strengths can be maximized to create a highly productive team
Complete cross-training and development training with team members
Provide effective employee onboarding, and ongoing training and development opportunities that reflect both the employee’s and the bank’s needs
Develop clear guidelines, goals and timelines while working alongside your team toward a common purpose
Establish an environment of continuous improvement
Listen to feedback and resolve any issues or conflicts
Empower team members to improve their confidence, job knowledge and communication skills, and identify, discuss and relay employees’ interest in promotional and career development opportunities
Approve timecards and benefit time for direct reports ensuring proper coverage
Conduct regularly scheduled bi-weekly one-on-ones with team
Ensure job descriptions are current and reflect actual duties of position, to ensure skills, abilities and experience is appropriate for current/and or securing new employees
Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
Actively support the ongoing development of a culturally diverse workforce
Complete other duties as assigned as determined by management to be reasonable and beneficial
Qualification
Required
High school diploma or equivalent required
Ability to lead a group of people toward the common goal of servicing the customer
Ability to lead by example
Possess a desire to lead and develop people
Ability to efficiently perform all branch duties to ensure staff support and that customers are receiving proper service
Ability to listen and identify the needs and wants of a customer
Knowledge of Business Banking support functions, to include referrals for business loan applications and treasury management, depository needs, ability to cross sell business products and services, and resolving issues with customer needs
Knowledge of various functions of the bank and where to find answers or information
Ability to multi-task and change focus quickly without stress or being overwhelmed
Ability to be self-motivated and self-sufficient with minimal management oversight or supervision
Possess professional communication skills when dealing with customers and other employees of the bank
Acute attention to detail
Be professional in dress and attitude
Ability to read and comprehend documents such as policies and procedures
Possess proficient computer skills and be familiar with most Microsoft Office applications
Possess initiative and be self-driven, results-oriented
Be a team player and assist staff with any and all duties as necessary
Preferred
Five years of customer service, cash handling, banking, or retail experience preferred
Prior experience managing people preferred
Company
Bank of Tennessee
Bank of Tennessee provides banking and financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrea Bishop
RMA / CEO
Alan Greenfield
EVP, CIO
Recent News
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2025-10-16
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2024-05-23
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