Deskside Support Technician jobs in United States
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ALTA IT Services, LLC · 3 hours ago

Deskside Support Technician

positionWashington, DC
timeContract
remoteOnsite
seniorityMid, Senior Level
money$42/hr - $50/hr
date5+ years exp

ALTA IT Services, LLC is seeking a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program. The role involves providing deskside support, troubleshooting issues, and ensuring high-quality customer service for users within the Department of Justice.

ConsultingInformation TechnologyStaffing Agency
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
Installation of specialty software which is not already packaged in SCCM
Removal of devices from the network as directed by Security
Assess issues and diagnose problems with printers
Install printer toner
Timely and professional response to all incidents and service requests
Keeping tickets up to date at all times

Qualification

Windows office environmentITSM ticketing systemCustomer serviceDeskside supportBreak/Fix supportTechnical supportCommunication

Required

High School diploma with 5+ years of prior relevant experience
Customer service-focused attitude
Current Secret clearance
Ability to maintain a Secret clearance
Past experience providing IT (Tier II) support in a Windows office environment
Excellent written and verbal communication skills
Use of an ITSM ticketing system

Preferred

Past experience with Department of Justice components

Benefits

Health and welfare benefits coverage options including medical
Dental
Vision
Spending accounts
Life insurance
Voluntary plans
Participation in a 401(k) plan

Company

ALTA IT Services, LLC

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ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients.
dateFounded in 2004
location
Rockville, Maryland, USA
people-size201-500 employees
web-link
http://altaits.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2015-12-18Acquired

Leadership Team

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Bonnie Wells
Senior Business Development Manager - Strategic Staffing Partner
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Company data provided by crunchbase