Scale Bank · 8 hours ago
CLIENT DELIVERY LEADER
Edina,MN,US
Full-time
Onsite
Senior Level
5+ years expScale Bank is focused on providing innovative banking solutions, and they are seeking a Client Delivery Leader to oversee the back-office deposit and payments operations team. This role is responsible for managing daily operations, driving operational excellence, and ensuring compliance with relevant laws and regulations while fostering a positive work environment.
BankingCommercial LendingFinanceFinancial Services
Responsibilities
Oversee and participate in daily operations of deposit operations team, business services, and mortgage warehouse operations function
Support and engage employees to address problems and remove roadblocks that impact client experience and productivity
Ensure positive customer experience
Understand each product and processes and seek process changes/improvements to support efficient processing
Review work processes and guide the team to identify changes that can leverage technology for improved efficiency and effectiveness
Ensure process and procedure manuals are maintained and updated
Lead continuous improvement culture and serve as a role model
Ensure all client interactions and transactions comply with relevant laws, regulations, and company policies
Conduct regular quality checks to identify and mitigate risks
Establish processes and procedures to effectively manage and track quality control, reduce exceptions, and ensure proper compliance with laws, regulation, and Bank policy
Provide training and resources to the team to ensure procedures adhere to policy; work is consistent with guidelines; and collaborate with other departments to mitigate risk
Directly supervise approximately 8 exempt/non-exempt employees
Set expectations and deliver results for area of responsibility, foster the bank’s culture, and create a great place to work
Promote a culture of high performance and continuous improvement
Monitor staff performance, conduct annual reviews, develop goals for individuals, assign accountabilities, set objectives
Qualification
Required
College degree or equivalent experience
5+ years related experience and/or training
Strong knowledge of banking products and regulations: check/UCC, ACH/NACHA, Fedwire, positive payment, remote deposit
Continuous Improvement – process orientation and ability to identify waste and opportunities for improvement
Creativity – ability to conceive different possibilities and outcomes and find ways to achieve shared goals
Project management – ability to break work down into deliverables and tasks, develop plans and manage resources to achieve desired outcomes on time and within budget
Teamwork – fosters a shared sense of purpose, collaboration, and accountability for results
Problem solving – identifies the underlying causes of problems and develop a variety of approaches to either address or workaround the identified root causes
Company
Scale Bank
Scale Bank is next level business banking that helps our customers do more. Helping our customers do more for over 50 years. Our focus is your success.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Teri Keegan
EVP/Chief Financial Officer
Brendan O'Meara
SVP Chief Credit Officer at Scale Bank
Company data provided by crunchbase