Southwest Research Institute · 16 hours ago
IT TECHNICIAN - Infrastructure Support
San Antonio, TX
Full-time
Onsite
Entry Level
2+ years expSouthwest Research Institute is a team of PC technicians that assist users on-site and remotely. The role involves providing tier 2 support for workstations in a Microsoft environment and requires strong analytical and problem-solving skills to troubleshoot various issues.
Innovation ManagementMarket ResearchMechanical EngineeringNon ProfitProduct Research
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supporting users workstations either in person and/or with remote access
Supporting Windows 11 operating system
Supporting software in an Enterprise environment
Understanding of business applications including but not limited to, Microsoft Office, Adobe Acrobat and Reader, and major web browsers
Knowledge of network protocols/services and network infrastructures
Strong analytical and problem-solving skills
Ability to communicate effectively with users at any technical level
Excellent interpersonal and customer service skills, including the ability to work with individuals at all levels of an organization
To be a proactive member of the PC Technician group
Supports a range of desktop, laptop, and tablet devices in the GCC High Enterprise environment
Respond to support cases via Web-based Help Desk ticketing system
Coordinating with end users to schedule and deploy their new or replacement workstations
Ability to troubleshoot and identify issues with the end users' workstation relating to the operating system (generally Windows 10/11), device hardware, and applications
Ability to handle sensitive information in a confidential manner
Imaging computer workstations
The imaging process utilizes System Center Configuration Manager
Reporting to the Project Manager as required for project updates
Qualification
Required
Requires a high school diploma or equivalent
2 years: Desktop Support in an Enterprise, Windows Desktop based working environment as a field technician; specifically in supporting the Windows desktop operating system
1 years: Desktop support for cloud services to include Teams, OneDrive, M365
Communication, Organizational, and written skills are a must
A valid/clear driver's license is required
Supporting users workstations either in person and/or with remote access
Supporting Windows 11 operating system
Supporting software in an Enterprise environment
Understanding of business applications including but not limited to, Microsoft Office, Adobe Acrobat and Reader, and major web browsers
Knowledge of network protocols/services and network infrastructures
Strong analytical and problem-solving skills
Ability to communicate effectively with users at any technical level
Excellent interpersonal and customer service skills, including the ability to work with individuals at all levels of an organization
To be a proactive member of the PC Technician group
Supports a range of desktop, laptop, and tablet devices in the GCC High Enterprise environment
Respond to support cases via Web-based Help Desk ticketing system
Coordinating with end users to schedule and deploy their new or replacement workstations
Ability to troubleshoot and identify issues with the end users' workstation relating to the operating system (generally Windows 10/11), device hardware, and applications
Ability to handle sensitive information in a confidential manner
Imaging computer workstations
The imaging process utilizes System Center Configuration Manager
Reporting to the Project Manager as required for project updates
Preferred
CompTia A+ certifications a plus
Microsoft Certified Professional certification or higher a plus
MacOS certifications a plus
Familiarity with imaging technologies in a Enterprise Environment, focusing specifically on Microsoft System Center Configuration Manager a plus
Company
Southwest Research Institute
Southwest Research Institute is an independent organization benefiting the government and others through innovative science and more.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$19.47MKey Investors
NASAUS Department of EnergyARPA-E
2025-03-11Grant· $3M
2023-06-09Grant· $2M
2022-12-14Series Unknown· $1.61M
Leadership Team
Walter D. Downing
Executive Vice President and COO
Alan Stern
Associate Vice President
Recent News
2026-01-13
2025-12-17
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