Inside Higher Ed · 2 days ago
IT Operations Support Technician
Tallahassee, FL
Full-time
Onsite
Entry Level
3+ years expInside Higher Ed is associated with Florida State University, one of the nation's elite research universities. The IT Operations Support Technician is responsible for establishing schedules for computer runs, monitoring automated production software, and ensuring timely service to NWRDC's customers through effective job scheduling and QA processes.
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Responsibilities
Establishes schedules for computer runs and initiates and monitors the running of computer jobs through automated production software
Controls the correction and restart of computer jobs through the use of automated production software
Supports mainframe/server scheduler changes and performs QA on any program changes prior to deployment into the production systems
Identifies problems and takes appropriate action in order to ensure timely and error-free service to NWRDC's customers
Facilitate/perform job implementation and flow modification using automated tools
Create and maintain specialized software calendars and run day requirements to effectively automate the execution of batch cycles
Initiate and verify the successful completion of production cycles through the use of standard enterprise tools
Cross train colleagues in methods for performing an effective and efficient job across multi-systems or platforms to include best automation practices
Participates in setting automated workload scheduling and code migration utilizing change management policies to ensure production consistency and accuracy are reached at the initial setup and database levels
Assist with the consolidation of technical data processing information from a variety of automated sources into daily and weekend schedules for production cycles on multiple systems and platforms
Coordinates and participates in production implementations, upgrades, and testing of automated workload scheduling software and code migration products or systems events
Communicates on a regular basis with NWRDC subsection team members, system programmers, applications developers, and end-user offices
Responsible for creating/submitting production reports to management
Maintains and follows technical procedures
Participates in approved professional development opportunities per NWRDC's policy
Qualification
Required
High school diploma or equivalency and three years' experience or a combination of post high school education and experience equal to three years
Preferred
Three years minimum data center/job scheduling experience
Benefits
Robust Total Rewards package
Compensation, Benefits, Wellness, Recognition, and Employee Development programs
Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks
On-call pay additive
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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2025-05-03
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2025-04-11
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