Highmark · 22 hours ago
Vendor Operations Analyst
Erie-Meadville Area
Full-time
Onsite
Mid Level
$50K/yr - $91K/yr
3+ years expHighmark Inc. is seeking a Vendor Operations Analyst to ensure vendors meet quality and cost expectations while complying with regulatory requirements. The role involves investigating vendor issues, assisting in budget preparation, and communicating with senior management about compliance risks.
Health CareHealth InsuranceInsuranceWellness
Responsibilities
Investigate and resolve issues hindering Vendor’s ability to deliver expected services to the Organization or our clients and members. Issues are most often raised by internal partners such as Customer Service, Provider Relations, HMHS, Compliance, Sales or others as well as the vendors. Must quickly identify what should be happening, what is actually happening, and then working with appropriate parties to address the issue. Most issues are applicable to failed file feeds or broken system processes thus requiring submission of a system ticket that clearly describes the problem and desired outcome as well as providing more information as needed to help drive quick resolution
Schedule and lead periodic operational issues meetings with appropriate Organization and vendor staff. Frequency and duration of meetings will vary by vendor based on needs. Agenda items should be defined in advanced of each meeting. Action items assigned from prior meetings should be tracked and followed-up to ensure resolution
Assist in budget preparation, PO management and cost control applicable to vendors. Quantify expected annual spend for each vendor based on contractual terms and applicable cost drivers. Verify vendor invoice are accurate and consistent with contractual terms. Monitor actual year-to-date costs compared to budget and PO amounts in order to explain budget variances as well as adjust PO amounts if needed to ensure payments are made within contracted time frames
Keep senior management abreast of issues that endanger the Organization’s compliance with applicable regulations or legal contracts as well as cause poor experience for a large number of members. Communications should include a clear and concise explanation of the problem, probable impact if action not taken and recommendation for how to resolve the issue. Due to complexity of most issues, collaboration with staff from other departments and / or divisions of the Organization as well as the vendor will be required in order to comprehend the full extent of a the issue as well as develop feasible recommendations
Other duties as assigned
Qualification
Required
Bachelor's Degree
3 - 5 years as a Business Analyst
Contract Management
Vendor Relations
Problem Solving & Decision Making
Troubleshooting
Written & Oral Presentation Skills
Healthcare Industry
Preferred
Bachelor's Degree in Computer and Information Science or Business Administration/Management
1 - 3 years in Audit and Compliance
1 - 3 years in Vendor Management
Company
Highmark
Highmark provides health insurance plans for individuals and businesses.
10001+ employees
H1B Sponsorship
Highmark has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (19)
2022 (21)
2021 (18)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
$27.3M2018-04-06Grant· $25M
2014-08-07Grant· $2.3M
Leadership Team
Deborah Rice-Johnson
CEO, Diversified Businesses at Highmark Inc. and Chief Growth Officer
Paul Sikora
CTO Provider Services
Recent News
2025-12-11
Company data provided by crunchbase