University of Wisconsin-Milwaukee · 20 hours ago
Graduation & Records Specialist
Milwaukee, WI
Full-time
Hybrid
New Grad, Entry Level
$47K/yr - $50K/yrThe University of Wisconsin-Milwaukee is seeking a Graduation and Records Specialist to support the Graduation and Records teams within the Registrar's Office. The role involves providing exceptional customer service, assisting with NCAA athletic eligibility, and managing administrative functions related to student degree audits and records.
EdTechEducationHigher Education
Responsibilities
Provides exceptional customer service through email and phone communication with students, advisors, and other customers
Answers phones for the Graduation and Records team
Provide back-up phone coverage for the main Registrar's office phone line
Manages emails correspondence for Graduation and Records teams, responding to emails, or forwarding as needed
Assists with NCAA athletic eligibility
Provides timely reports to the athletic department each term
Answers questions from advisors and athletics about NCAA eligibility
Collaborates with athletics in the review process of athletes each semester
Manages important administrative functions related to student degree audits, graduation, and records
Processes student exceptions within the student degree audit system
Processes diploma orders
Assists with providing the commencement list information to the Secretary of the University's office
Completes ongoing review and maintenance of Student Record, Graduation, and FERPA sections of the Registrar's Office website
Supports Graduation and Records team and Student Services as needed to best support students
Provides back up for National Clearinghouse report processing, errors, and corrections
Performs data entry to update students' records. This may include updates to grades, repeats, and academic standing
Implements, interprets, and enforces instructional, professional, and legal standards and regulations related to student, curricular, and academic records
Serves as an expert in the creation and maintenance of student records and curricular and degree requirement data within the student information system
Applies knowledge of programs, procedures, and policies to provide expert guidance in student records, curricular management, and credit evaluation functions when complex cases have been escalated by campus stakeholders for resolution
Participates in systems testing and develops and maintains documentation on business processes
Provides functional support and evaluation of the student information, curricular management, and credit evaluation systems to identify opportunities for business process improvements and makes recommendations to adapt processes and systems to achieve greater efficiency
Collaborates with academic deans, faculty, advisors, and staff to resolve curricular, student record, and credit evaluation problems. Audits and corrects data to ensure accuracy and completeness
Qualification
Required
Bachelor's degree or commensurate combination of training and experience
Prior experience or demonstrated ability to provide customer service
Demonstrated ability to learn and apply policies and procedures
Demonstrated ability to manage and prioritize multiple tasks in a fast-paced work environment
Preferred
Experience working at a college or university
Experience working in a Registrar's office or student services role
Demonstrated administrative experience with PeopleSoft or another similar integrated data management system
Demonstrated experience maintaining student records or degree audits
Company
University of Wisconsin-Milwaukee
Recognized as one of the nation’s 131 top research universities, UW-Milwaukee provides a world-class education to 27,500 students from 91 countries on a budget of $689 million.
Founded in 1956
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$13MKey Investors
The National Endowment for the ArtsWisconsin Economic Development
2022-01-17Grant
2019-11-06Grant· $10M
2019-08-15Grant· $1M
Leadership Team
Beth Schaefer
Chief Operating Officer and Deputy CIO
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