Cook Solutions Group · 14 hours ago
NOC Intern - Portland, OR
Portland, OR
Internship
Onsite
Intern
$19/hr - $19/hr
1+ years expCook Solutions Group is looking for NOC Interns who thrive in fast-paced environments, love solving problems, and are eager to learn. You'll work directly with internal teams and external customers to monitor systems, resolve issues, and deliver world-class support while becoming part of our 'We Make It Happen!' culture.
ConsultingInformation TechnologySoftware
Responsibilities
Monitor various systems and dashboards to detect and respond to issues quickly
Provide exceptional customer service via phone, email, and ticketing systems
Track and manage support tickets, escalating as needed
Perform scheduled audits (e.g., Surveillance and SAN Loitering) with precision
Collaborate with team members to maintain service goals
Communicate clearly and professionally with team members and customers
Support after-hours ticket and phone monitoring when scheduled
Embrace and represent our customer-first mindset
Qualification
Required
High school diploma or GED required
Currently enrolled in or recently completed an IT certification program
1–2 years of relevant experience or strong interest in technology
Excellent communication, time management, and organizational skills
Strong technical knowledge: Windows 7, VPNs, TCP/IP, Firewalls, Microsoft Office
A team-oriented attitude and professional appearance
Benefits
CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents.
401(k)-retirement match
Paid Time Off (PTO)
8 paid holidays per year
16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Company
Cook Solutions Group
Cook Solutions Group is an IT consulting firm offering software, hardware, and customer service solutions for banking and managed services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Cook
CEO
Levi Daily
CTO
Company data provided by crunchbase