Access Bank Plc · 11 hours ago
Deposit Operations Specialist II
Omaha, NE
Full-time
Onsite
Mid Level
3+ years expACCESSbank is a leading community-focused bank in Omaha, recognized for its commitment to exceptional service and community support. The Deposit Operations Specialist II will oversee various banking operations, manage customer disputes, and ensure compliance with regulations while fostering collaboration within the bank.
BankingFinancial Services
Responsibilities
Maintain a working knowledge of all statutes and regulations applicable to the position
Resolve customer ACH disputes
Development, implementation, and monitoring of the Imaging System ensuring proper input of documents and item destruction
Ensure regular quality assurance review of various operational reports, branch transactions, and maintenance (stop payments, change of address, Reg CC holds, signature cards, etc.) and the resolution of issues identified as a result of the review
Ensure savings bond redemptions are properly managed for tax reporting
Review closed accounts to ensure all associated ancillary products and processes have been properly resolved
Manage inactive and dormant accounts
Perform monthly IOLTA interest payment distributions
Manage cash orders for all branches and all ATMs
Monitor reports and manage processes related to new, closed, and past due, safe deposit boxes
Daily review of transaction posting related to RTP and FedNow
Process the daily reports generated by DepCon
Review address change reports and make address corrections when needed
Use various reports to perform system clean-up and maintenance
Back-up support for wire entry and approval as necessary
Rely on knowledge and experience to efficiently use internal and external resources in the independent resolution of a large variety of situations and problems
Proactively provide solutions to increase efficiency within Deposit Operations
Assist with various projects within Deposit Operations
Provide training to other employees in the Deposit Operation Department as necessary
Monitor and respond to a wide variety of incoming emails from customers
Provide phone and email support to other departments of the bank when needed
Work closely with other departments of the bank to resolve customer issues related to bank operations
Develop and update procedures related to duties performed
Develop and maintain good working relationships with direct team members and others at the bank
Investigate and submit debit card disputes. Process the disputes through resolution and handle all communication requirements back to the customer
Monitor the Instant Issue Card Log and manage branch supplies
Ongoing management of EnFact alerts and managing their full completion
Review and manage various card reports
Quarterly completion and submission of the Visa Operating Certificate
Perform other duties as assigned
Qualification
Required
High School degree or equivalent experience
Three to five years of banking experience required
A combination of education and experience may be considered
Extensive knowledge of all financial institution policies and procedures
Detail oriented and well-organized
Ability to handle multiple priorities and produce results
Ability to work independently as well as part of a team
Self-motivated/takes initiative and dependable
Possess strong organizational and analytical skills
Possess strong problem-solving skills
Excellent communication skills (written, verbal, listening)
Proficient with computers
Ability to independently find answers and work through issues using available resources
Ability to effectively work with colleagues and on multiple projects simultaneously, managing time and resources to ensure that work is completed efficiently and within established timeframes
Benefits
Medical, (2 plan options), Dental and Vision Insurance
Company-provided Life and Accidental Insurance with voluntary buy-up option
Company-provided Disability Insurance
Flexible Spending Accounts – Medical and Dependent Care
Health Savings Account
Voluntary benefits – Critical Illness, Accident Insurance and Hospital Indemnity
Employee Assistance Plan
401k plan w/ a generous company match and immediate vesting after each pay period
Paid Time Off
Voluntary Time Off
Lifestyle Spending Account
Continued education and additional career development opportunities
Company
Access Bank Plc
Access Bank Plc is a full service commercial Bank operating through a network of over 600 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.19BKey Investors
PAC CapitalU.S. International Development Finance CorpInternational Finance Corporation
2024-07-16Debt Financing· $314.72M
2023-10-03Debt Financing· $60M
2023-05-02Debt Financing· $300M
Leadership Team
Abiodun Dada
Group Head Energy Businesses
Daniel Akumabor
Chief Information Officer Subsidiaries
Recent News
2026-01-20
The Guardian Nigeria News - Nigeria and World News
2026-01-17
The Guardian Nigeria News - Nigeria and World News
2026-01-16
Company data provided by crunchbase