Order Management Specialist (Customer Service) jobs in United States
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MacLean Power Systems · 20 hours ago

Order Management Specialist (Customer Service)

MacLean Power Systems (MPS) is a leading manufacturer of mission-critical components for the electric utility, telecommunications, and civil markets. The Order Management Specialist will oversee the lifecycle of components, manage customer relationships, and ensure accurate order processing and logistics coordination.

CommercialEnergyIndustrialManufacturing

Responsibilities

Technical Order Management: Review and analyze incoming Purchase Orders for accuracy before entry. You will be responsible for maintaining data integrity within our ERP system, ensuring routing instructions, terms, and ship-to information are accurate
Supply Chain Coordination: Manage "Value-Added Services" by issuing purchase orders to our external partners for painting, heat treating, and machining. You will track these parts and manage vendor relationships to ensure on-time delivery
Logistics & Scheduling: Prepare and monitor production schedules to ensure accuracy. You will assist shipping operations by coordinating pickups and expediting logistics to meet deadlines
Complex Problem Solving: Serve as the primary professional contact for B2B clients, resolving complex inquiries regarding engineering changes (ECRs), inventory levels, and production timelines
System Administration: Maintain the "Product Master" data, manage tooling orders, and process Advance Shipment Notices (ASN) and daily invoicing

Qualification

Order ManagementERP SystemsManufacturing ExperienceLogistics CoordinationMicrosoft OfficeComplex Problem Solving

Required

Detail-oriented with an understanding that a small data entry error can cause big problems down the line
Comfortable verifying complex documentation
Understanding of how a product moves from a raw casting to a finished part
Experience with Bills of Lading (BOL), ERP systems, or industrial logistics
Proficient in Microsoft Office
Comfortable navigating database systems
High School Diploma required

Preferred

Associate's degree in business or related field preferred

Benefits

Health
Dental
Vision
401(k) with company match
Paid time off
Tuition reimbursement

Company

MacLean Power Systems

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MacLean Power Systems is a manufacturing company that offers utilities for building transmission, distribution lines, and substations.

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Trilantic North America
2025-12-10Acquired
2010-01-01Private Equity

Leadership Team

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Steve S.
President and Chief Executive Officer
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Glen Ferguson
Chief Financial Officer
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Company data provided by crunchbase