Palo Alto Networks · 15 hours ago
Technical Support Engineer, Cortex XSIAM
Plano, TX
Full-time
Onsite
Mid Level
$88K/yr - $143K/yrPalo Alto Networks is dedicated to protecting the digital way of life and is seeking a Technical Support Engineer for Cortex XSIAM. This role involves providing technical support to customers and partners, managing support cases, conducting fault isolation, and collaborating with multi-functional teams to enhance product usability and cybersecurity.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Offer technical support to customers and partners
Effectively manage support cases from recording to resolution, including timely follow-ups
Conduct fault isolation and root cause analysis for technical issues
Author Technical Support Bulletins and other technical documentation in the Knowledge Base
Review technical content for training, marketing, manuals, and troubleshooting guides
Provide configurations, troubleshooting, and best practices to customers
Collaborate with the Engineering team to influence product operability and user experience
Communicate complex technical issues effectively to internal and external stakeholders
Travel to customer sites for critical situations, expediting resolutions as needed
Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change
Qualification
Required
Experience supporting EndPoint software products (Antivirus, DLP, IPS, NAC, EDR)
Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
Experience with Android OS based applications (Installation, troubleshooting, Debugging)
Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS)
Knowledge of SIEM, vulnerability management tools and firewalls
Understanding of malware, exploits, operating system structure and behavior
Scripting knowledge with Python\PowerShell\JS scripting
Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
Ability to navigate and adapt to a fast-paced environment and efficiently collaborate with cross-functional teams
Preferred
Knowledge of VDI (VMWare Horizon, Citrix XenApp and XenDesktop) is a plus
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
Founded in 2005
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase