Shutterfly · 10 hours ago
Customer Service Representative 3
United States
Full-time
Remote
New Grad, Entry Level
$41K/yr - $58K/yrShutterfly, through its brand Spoonflower, aims to empower customers by providing unique designs for home decor. The Customer Service Representative will be responsible for delivering exceptional service, resolving inquiries, and fostering strong relationships with the community of shoppers.
GiftHome DecorInternet
Responsibilities
Handling individual communications with members of the Spoonflower community via email, live messaging, and phone for Spoonflower.com
Providing information about our products, services, and order status
Using sound judgment to resolve order-related issues
Supporting customers who need assistance uploading and preparing digital images
Ability to meet and maintain performance metrics for resolutions, CSAT, and QA
Document customer interactions internally for tracking and reporting purposes
Resolving issues using good judgement, sensitivity, and quick thinking
Providing feedback to Strategy and Management regarding engineering, product, marketing and operations teams related challenges
Participate in on-going training to maintain up-to-date knowledge of products and policies
Qualification
Required
Some customer service experience required
Proficiency with Excel and Microsoft Suite is required
Demonstrated ability to deliver results in a fast-paced environment
Ability to meet and maintain performance metrics for resolutions, CSAT, and QA
Ability to work in an environment with frequent interruptions, changing priorities and conflicting priorities
Ability to sit for extended periods of time
Exposure to designs and language that you may consider offensive
Ability to work Sunday-Thursday
Communication with customers over the phone as well as in writing
Prioritizes and plans work activities and uses time efficiently
Has proven ability to efficiently schedule appointments and manage personal time to assure maximum productivity
Respects the customer in every way by committing to provide the customer with a high-quality product in a timely manner
Preferred
Preference of Zendesk experience
Benefits
Bonus incentive
Health benefits
401K program
Other employee perks
Company
Shutterfly
Shutterfly is a photography company provides products and services to preserve their memories and sharing stories.
Founded in 1999
10001+ employees
H1B Sponsorship
Shutterfly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (45)
2023 (59)
2022 (83)
2021 (53)
2020 (50)
Funding
Current Stage
Late StageLeadership Team
Sally Pofcher
Chief Executive Officer
Zac Bauman
Chief of Staff to CFO at Shutterfly
Recent News
2025-12-22
2025-10-23
Company data provided by crunchbase